What user roles you can choose in the Sinch Dashboard?

[Ata_Alqadi]

When you add a user to an account in the Sinch Customer Dashboard, invite another user to your Sinch account, or update an existing users role you'll be presented with five levels of access (user type roles) to choose from:

User role	Dashboard access level	Project access level
Administrator	Full access to all parts of Sinch dashboard	Has access to all Projects
Member	Access to all parts of Sinch dashboard except User management	Has access to assigned Projects
Support Member	Access only to SMS message search and analytics page in Sinch dashboard	Has access to assigned Projects
Associate	Access to all parts of Sinch dashboard except User management and billing	Has access to assigned Projects
IT Admin	Access only to User management page in Sinch dashboard	Has access to all Projects

Each user role offers a different level of access to the Sinch dashboard and any projects associated with it:

Administrator	The administrator user role is best suited for business owners as it provides access to the entire dashboard. When you open your Sinch account your first user will be assigned Administrator user role.
Member	The member user role is ideal for developers and users who are primarily using the Sinch APIs as it grants access to the entire dashboard, except for user management.
Support Member	The support member user role is primarily utilised by employees in support departments for troubleshooting purposes. They can access the SMS message search and analytics page to ensure that everything is running smoothly with the traffic they are using.
Associate	The associate user role is perfect for all users who are not authorised to view sensitive information, such as user management and billing details. If you don't want one of your employees to see how much money you have on your Sinch account this would be ideal user role for that.
IT Admin	The IT Admin role is primarily used by internal IT departments within larger companies, as they only need to add or remove new users from the Sinch account. This typically occurs when an employee joins the company, leaves the company, or changes departments.

[#2]

Following a successful early release for selected customers, on 3 June 2024 Sinch will continue to roll out a new single sign-on login experience that will allow you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.

What is Sinch ID?

Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms. 

Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:

•        Enroll in 2FA (SMS or App)
•        Obtain recovery codes
•        Change your password.

How does this impact me?

Important: This change will not affect all users and is being rolled out in a phased manner. 

As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.

You will however, notice a different sequence of login pages when you try to log in. But don’t worry, we will guide you step-by-step through the new experience below. 

The New Login Experience!

The new login experience is straightforward – we will walk you through the steps below:

1. Login to the Sinch Customer Dashboard:
   
   
   
   Please enter your email address as normal. Click CONTINUE.
   
2. Your email address will be verified:
   
   
   
   Enter your existing password. It's the same one you've been using to login to the Sinch Dashboard. In other words, although the login experience is a bit different now, your login password has not changed.
   
   Click Continue.
   
   
3. The Verify your identity dialog is displayed:
   
   
   
   Sinch uses Two Factor Authentication (2FA) for added security. A text message will be sent to your verified phone number screen containing your 2FA token code.
   
   Enter the 6-digit token and click Continue.
   
   
4. The first time you log using the new SInch ID, your recovery code is displayed:
   
   
   
   Your recovery code is important as it allows you to verify your account if you lose your 2FA credentials or your 2FA phone. Please copy your recovery code and store it somewhere safe.
   
   Click the check box to confirm you have copied the code and click Continue.
   
   Note: The recovery code is only displayed the first time you log into the Sinch Dashboard using the new SInch ID.
   
   
5. You'll now be logged in and taken to the Sinch Dashboard Welcome page. 

Got Questions?

If you have any questions or concerns, please raise a ticket with the Sinch Support team who will be able happy to assist you!