Sinch Community

If you have forgotten your Customer Management Portal (CMP) login password, provided you are a registered user, you can use the Forgotten Password feature to reset your password.   To reset your password, take the following steps:   Access the CMP login page: https://cmp-eu2.sapdigitalinterconnect.com/SAPCMP/login#: Click the Forgotten Password? link. The forgotten password dialog box is displayed: Enter your registered email address and enter the Captcha code shown. Click Submit. The following message is displayed informing you that your new password will be sent to you by email shortly: Please follow the instructions provided in the automated email which will be sent to you by the CMP system. If you have not received the email in your Inbox, check your spam mail folder.   ... View more

Please note the following changes to URL registration, sender ID and rules on the message body for messages sent to Saudi Arabian Operators.   URL Registration and Rules on message body URL registration is required for URLs contained in the message body. Non-registered URLs will be filtered and not get delivered. Shortened URLs are forbidden, i.e. URLs generated by URL shortening services, such as bitly or goo.gl., for example:https://bit.ly/2vagpaA, would not be allowed. If you registered the URL example.com, and it was operator approved, the message body would need to only include www.example.com or http(s)://www.example.com/xxxx. If you tried to send a message body with the URL news.example.com, the SMS would not be delivered, as the subdomain "news" had not been registered. Both subdomain and domain name must match what has been registered. URL registration is different from sender ID registration, which means that if a sender ID got approved, it does not mean that the same sender can use any URL in any future campaigns. Sender ID Registration: All sender IDs must be registered both for Promotional and Transactional traffic, otherwise delivery will be unsuccessful. Promotional SMS must contain “-AD” on the sender ID; not “AD” or “ AD” (with space). The total length of the TPOA must not exceed 11 characters for Transactional SMS. For Promotional SMS, “-AD” will be included as part of the 11 characters. Default/General/Generic sender IDs are not permitted. Please contact your Account Manager if you have any questions. ... View more

Due to ongoing SPAM issues on New Zealand networks, Digital Interconnect’s Routing Operations Team decided to close down default routing on shared Short Codes towards New Zealand in June 2018. This was done to minimise the risk of our shared Short Codes being shut down by the respective operators (due to new NZ regulations), if spam traffic was to be found on default routing. Since then NZ operators have implemented even tighter controls over A2P messages.   The New Zealand Unsolicited Electronic Messages Act (known as the anti-spam Act) makes it a legal requirement for all commercial email and SMS to NZ recipients to include the identity of the Sender as part of each message content. A2P SMS on a confidential or undisclosed sender basis is therefore not allowed.   In order to comply with these legal requirements and to protect NZ customers against spam and fraudulent SMS, it is necessary to follow the whitelisting policy and get pre-approval from the operator before routing any traffic to NZ. Any Short Code found to be carrying Spam/Phishing will be shut down after more than one breach.   Please check with your Account Manager if you require more information on this topic. ... View more