since ‎07-19-2023

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When using a Knowledge base AI, it might be useful to tell your bot which content to scrape. For example, if a customer asks for something on topic X, it's better if your bot only looks for the content on topic X at that point in your conversation. Y...
If for some reason you don't want your bot to use generative AI, but still want it to be able to easily retrieve FAQ answers, we've got you covered. Setting up a non-generative knowledge base AI means that:your bot will be able to understand multiple...
In this article, you'll learn how to select then add content to create your generative knowledge base. This happens in 3 steps: Select relevant content Add content Build a flow Select relevant content In order to get the best possible results from yo...
Engage Knowledge base AI, allows your bot to generate concise answers after scraping your content. Adding an FAQ flow to your bot was never easier! How does it work? First, you add the content that your bot will scrape to retrieve the answer to the c...