When using a Knowledge base AI, it might be useful to tell your bot
which content to scrape. For example, if a customer asks for something
on topic X, it's better if your bot only looks for the content on topic
X at that point in your conversation. Y...
If for some reason you don't want your bot to use generative AI, but
still want it to be able to easily retrieve FAQ answers, we've got you
covered. Setting up a non-generative knowledge base AI means that:your
bot will be able to understand multiple...
In this article, you'll learn how to select then add content to create
your generative knowledge base. This happens in 3 steps: Select relevant
content Add content Build a flow Select relevant content In order to get
the best possible results from yo...
Engage Knowledge base AI, allows your bot to generate concise answers
after scraping your content. Adding an FAQ flow to your bot was never
easier! How does it work? First, you add the content that your bot will
scrape to retrieve the answer to the c...
