Customers have two properties by default: number: Number is an
identification number that depends on the channel. For example, WhatsApp
uses phone number and Telegram uses numerical ID for identification.
name: Engage usually retrieves the name of th...
Audiences are used for segmenting your customers based on their
properties. After you have created an audience, you can use it to send
mass communication, for example, a newsletter or a campaign offer.
Create an audience Go to Customers > Settings an...
In Engage, customers can be created in three ways: When a customer
contacts you for the first time, they are added automatically into
Engage. Engage adds the customer based on phone number and includes
basic information received from the channel. Aft...
Customers is the part of Engage that enables creating, editing, and
deleting customer records. The main tasks you can handle in the
Customers view are: Add and delete a customer Import and export a list
of customers to/from the system Look for a spec...