Donna_M
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07-19-2021
04-12-2023
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- Sinch Community
- About Donna_M
03-01-2023
07:27 AM
Some channels, like Whatsapp, Viber, Telegram support markdown but each channel has its own message styler. The rest of the channels in Conversation API don't support markdown at all. For example, if I want to create an omni-channel template with some "bold" characters, it is not possible to work in all channels. If I use the WhatsApp markdown, then it will show up strange when sent via fallback to another channel that doesn't support message styling. To have an omni-channel template to support all channels, Conversation API should identify a single message styler so that it can be transcoded correctly to the channel specific markdown or not at all.
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02-17-2023
06:00 AM
When you send a message to the LINE channel via the Conversation API, we will respond to your webhook with a delivery receipt if your Conversation API "app" has subscribed to the MESSAGE_DELIVERY triggers.
When the delivery receipt returns a 429 error, it will include the description
"code": "CHANNEL_FAILURE", "description": "Line Error Code description: Exceeded the rate limit for requests, Line status message: You have reached your monthly limit."
This means that you have reached your monthly quota and you need to wait until 1st of next month or go to your LINE account and upgrade your plan.
We recommend that you read the article: Is there a limit on the number of messages I can send with LINE? to understand more about the monthly quota.
It is also possible that you received the same error code 429 when you have sent too many requests at the same time. In such a case, you will need to slow down with your requests.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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KakaoTalk is a messaging app that is widely used in South Korea. When you have a business registered in South Korea, a business can register a KakaoTalk Business Channel which will allow the business to send both notification or advertisement messages to their customers on the KakaoTalk messaging app.
When a user has given the business their mobile number, it's possible to try and send a message to the user on KakaoTalk, for example, a welcome message. If the user is not registered on KakaoTalk, it can fallback to SMS so the business will reach them in any case.
The business can also receive a delivery receipt by subscribe the callback trigger - MESSAGE DELIVERY from the Conversation API and a reason will be sent if it failed to deliver:
"reason": {
"code": "BAD_REQUEST",
"description": "The underlying channel reported: 3008: Phone number error",
"sub_code": "UNSPECIFIED_SUB_CODE"
},
If an advertisement message is sent and the user is not a "friend" to the KakaoTalk Business Channel then a reason will return as below:
"reason": {
"code": "CHANNEL_REJECT",
"description": "The underlying channel reported: 3018: Unable to send messages (invalid or broken KakaoTalk user)",
"sub_code": "UNSPECIFIED_SUB_CODE"
},
Learn more
Find out more about the Sinch KakaoTalk for Business channel.
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support KakaoTalk using the Sinch Conversation API.
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12-16-2022
09:16 AM
It is possible to get LINE user's profile information such as:
user's display name (most likely different to real name),
user Id (a unique identifier to your Official Account, not their LINE ID),
language,
the profile picture url,
status message,
if they have given their consent to LINE and they have added your Official Account as friends or they have sent a message to your Official Account.
At the moment, getting user's profile is not available through the Conversation API yet. You can upvote this feature in Conversation API Idea Exchange so we can add it to the roadmap in the near future.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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12-16-2022
09:14 AM
LINE Quick Reply feature allows you to set up to 13 buttons which can be displayed at the bottom of the chat screen in a one-on-one chat with a LINE user to any message type. The user can tap one of the buttons to reply to the LINE Official Account as text.
LINE Quick Reply feature is not available yet via the Conversation API. We recommend to use Conversation API's Choice message type as an alternative to LINE Quick Reply. With Choice message, the user reply to the LINE Official Account by tapping one of the buttons.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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12-16-2022
09:12 AM
LINE Flex Messages are messages with a customizable layout. You can customize the layout freely based on the specification for CSS Flexible Box (CSS Flexbox) LINE provides a Flex Message Simulator that you can use to check the layout of your message.
LINE Flex Message is not a message type in Conversation API but it is possible to send Flex Message by overriding with Explicit Channel Message.
To do that, you can follow these steps:
Use the LINE's Flex Message Simulator to design your message
Copy the JSON from the simulator
Use Transcoding API to transcode generic message format to LINE.
Send messsage by overiding with Explicit Channel Message with the transcoded message.
Another alternative is to use another message type provided by the Conversation API. Sinch provides a Message Composer tool on the dashboard that would help you to easily build a message and visualize it in any social channels provided by the Conversation API.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
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- i hope your parents do not know what you do...
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12-16-2022
09:10 AM
LINE Imagemap are message an image with multiple tappable areas. When a user taps one of these areas, you can redirect them to a webpage or send a message on their behalf. You can also play a video on the image and display a label with a hyperlink after the video is finished.
LINE Imagemap message is not a message type in Conversation API but it is possible to send Imagemap by overriding with Explicit Channel Message.
Alternatively you can use another message type provided by the Conversation API such as Carousel message type. Sinch provides a Message Composer tool on the dashboard that would help you to easily build a message and visualize it in any social channels provided by the Conversation API.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
... View more
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12-16-2022
09:02 AM
LINE Template Message is a collection of the following message types:
Buttons
Confirm
Carousel
Image Carousel.
Sinch supports these message types through the Conversation API as Card, Choice, Media, Carousel message types.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
... View more
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12-16-2022
08:19 AM
When a user registered a LINE account, the user will have a LINE ID which they can share and allow others to add them by ID.
When a user add an Official Account as a friend or they send a message to an Official Account then LINE will assign an unique user ID to enable them to have send messages to each other in 1:1 chat. It is not possible for an Official Account to send messages to a LINE user using their LINE ID. When Conversation API receives a user's message, a Contact will be created and the unique key will be stored as Contact ID.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
... View more
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12-16-2022
08:16 AM
LINE Store offers LINE users, a library of emojis that user can purchase and use when communicating on the LINE messenger app. When user sends LINE emoji to Official Account, it will be received as a description rather than an image.
If you want to send LINE emoji to LINE users, you can choose from this emoji list.
LINE emoji is not a message type in Conversation API but it is possible to send message by overriding with Explicit Channel Message.
Learn more
Find out more about the Sinch LINE for Business Channel
Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support LINE through the Sinch Conversation API.
... View more
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12-01-2022
02:11 AM
1 Kudo
Some social channels can display to the recipient the actions of the sender such as typing, seen.
Conversation API should add support a new endpoint: send sender actions
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- endpoint
- sender actions
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12-01-2022
02:00 AM
1 Kudo
It will be helpful for companies, for example, restaurants, deliveries, dental/health clinic to send a Calendar message when time and date feedback is needed from the user.
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- calendar
- message type
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11-17-2022
03:45 AM
1 Kudo
Customers have suggested that we add Zalo as a new channel to Conversation API. Zalo is the largest social media channel in Vietnam, with an estimated 53 million monthly active users.
Having Zalo in Conversation API will enable Conversation API customers to engage with Zalo users.
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When a user sends a message or when the user adds your WeChat Official Account as "friends", an incoming message from WeChat will pass an unique contact identity for you to reply to. This unique contact identity is not their WeChat ID and it is not possible to request for any personal information such as WeChat ID or phone number of the user.
For that reason, when you try to send a message to a WeChat user using their WeChat ID or phone number, the Conversation API will return error.
If you need to verify and merge the user with your CRM, then you can authenticate by asking them to scan a QR code that include their account information. After the authentication, you can update Conversation API via Contact Management API. The authentication is done solely on your system's backend and is not part of Conversation API.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support WeChat through the Sinch Conversation API.
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It is not possible for business to send a message to a Telegram user using their Telegram ID or phone number.
When the user adds your Telegram Bot, an incoming message from Telegram will pass an unique contact identity for you to reply to. This unique contact identity is not their Telegram ID and it is not possible to request for any personal information such as Telegram ID or phone number of the user.
If you need to verify and merge the user with your CRM, then you can authenticate by asking them to scan a QR code that include their account information. After the authentication, you can update Conversation API via Contact Management API. The authentication is done solely on your system's backend and is not part of Conversation API.
The Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support Telegram through the Sinch Conversation API.
... View more
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User Activity
03-01-2023
Some channels, like Whatsapp, Viber, Telegram support markdown but each
channel has its own message styler.The rest of the channels in
Conversation API don't support markdown at all. For example, if I want
to create an omni-channel template with some...
02-17-2023
When you send a message to the LINE channel via the Conversation API, we
will respond to your webhook with a delivery receipt if your
Conversation API "app" has subscribed to the MESSAGE_DELIVERY triggers.
When the delivery receipt returns a 429 erro...
KakaoTalk is a messaging app that is widely used in South Korea. When
you have a business registered in South Korea, a business can register a
KakaoTalk Business Channel which will allow the business to send both
notification or advertisement message...
It is possible to get LINE user's profile information such as: user's
display name (most likely different to real name), user Id (a unique
identifier to your Official Account, not their LINE ID), language, the
profile picture url, status message, if ...
LINE Quick Reply feature allows you to set up to 13 buttons which can be
displayed at the bottom of the chat screen in a one-on-one chat with a
LINE user to any message type. The user can tap one of the buttons to
reply to the LINE Official Account a...
No replies to display.
