thomashoegl
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07-01-2021
12-12-2023
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- About thomashoegl
07-18-2022
06:31 AM
Hello, I'm interested in how other customers are handling such requirements. We have different customers with similar requirements, so I'm referring to only one of these. Our customer has its main Sinch Contact Pro system located in Germany, and they have branches in different countries all over the world. In every country they have a local SBC to have the voice traffic (agent <> PSTN) staying within the location. In bigger countries with high amount of calls they additionally have a seperate MRS server (connected to main Sinch Contact Pro system) to have also prompt streaming (MRS <> PSTN) within the location, AND they have a local Sinch Contact Pro installation there which is meant for fail-over purposes. So if there is a problem with internet connection between branch and main office, then the agents have the possibility to login to local Sinch Contact Pro installation and so they are still able to make incoming and outgoing phone calls. For this, we have configured a replication from main Sinch Contact Pro system (Configuration DB, Directory DB and Operative DB) to their local Sinch Contact Pro installations to always have the current user settings and callflows at local system, too. Our problem is that this replication script is not maintained by Sinch anymore and that we have serious problems in starting that script at never SQL installations. Most of the times there are no problems with internet connection, but in China they already had problems sometimes and they want to be prepared for scenarios where a big outage (tsunami, earthquake, war, ...) destroys the internet connection to main office. How do other customers of Sinch Contact Pro handle this kind of requirement? Thanks. Best regards, Thomas
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05-18-2022
07:12 AM
Hi Glenn, thanks for your answer. We now installed Sinch Contact Pro on an Azure SQL Managed Instance with SQL authentication. There were a lot of changes to do in installation script in regards to SQL authentication, but for Azure SQL Managed Instance we had to comment only the line with Simple recovery model at Monitoring Database. Our first tests didn't show any problem, but during our advanced tests we realized that we are not able to save some settings in System Configurator. We always get a MSDTC error message in Agent Server logfiles and therefore saving was aborted. How did you handle these errors? Thanks. BR, Thomas
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04-07-2022
01:59 AM
Hello, do you have some statement to mentioned mitigation? Is Sinch Contact Pro (e.g. Communication Panel) affected? Additional info: Jira Support Portal is currently down. (503 Service Unavailable) Thanks. Thomas
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04-04-2022
06:12 AM
Hi Jukka, that's really reassuring to hear. Sure...we will give feedback if it worked. Thanks. BR, Thomas
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04-01-2022
07:53 AM
Hi Jukka, thanks for your answer. We have a good feeling about this installation and I think we give it a try, but we are afraid of an answer from Sinch Support like "sorry, we can't help because Azure SQL Managed Instance is not supported" when we create a ticket which is about something different than a database problem. 😄 If it's an issue with DB installation itself, then I fully understand that we don't get any or much support. BR, Thomas
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04-01-2022
05:19 AM
Hi, great news. Thanks. One of our customers is planning to have the SQL installation in a Azure SQL Database Managed Instance, and a seperate SQL installation for Reporting Server in a VM. As far as we saw it seems to have all that Sinch Contact Pro needs, because Reporting Server would be on a separate SQL instance at all. Does anyone have experience with installation of Sinch Contact Pro in Azure SQL Managed Instance? Or is it supported at all? Thanks. BR Thomas
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03-31-2022
06:11 AM
Hi Jukka, that's really great news. Thanks for your help. Best regards, Thomas
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03-25-2022
02:03 AM
Hi Alder, thanks for your answer. At your link I can only see that Windows Server 2019 is supported, but at SQL server I can see "Microsoft SQL Server* 2012, 2014, or 2016". It's the same to FP18 ICL list. Best regards, Thomas
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03-25-2022
01:43 AM
Hi Jukka, I saw that for FP18 SQL Server 2019 is still not supported. Could you estimate when we have the official information that SQL 2019 is supported? All our customers with Windows 2012 / SQL 2012 want to switch to Windows 2019 / SQL 2019 this year. Thanks. Thomas
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03-25-2022
01:41 AM
Hi Taariq, could you solve this issue in the meanwhile? BR Thomas
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03-16-2022
03:29 AM
Hello, as s solution for this we have installed hotfix 7.0.16.123 and have activated logging again. Our customer asked me now, how this issue was resolved in the end? Has Log4j been upgraded to a newer version (like in 21Q4 cloud release) with 7.0.16.123, or has Log4j dependency removed completly (like 22Q1 cloud release)? If upgraded, to which version? Thanks.
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07-01-2021
12:18 AM
Hi Markku, you wrote that Sinch Contact Center on-prem FP17 was released in May 2021. Where can we download it? Thanks. Best regards, Thomas
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User Activity
07-18-2022
Hello, I'm interested in how other customers are handling such
requirements.We have different customers with similar requirements, so
I'm referring to only one of these. Our customer has its main Sinch
Contact Pro system located in Germany, and they ...
Hello, do you have some statement to mentioned mitigation?Is Sinch
Contact Pro (e.g. Communication Panel) affected? Additional info:Jira
Support Portal is currently down. (503 Service Unavailable)
Thanks.Thomas