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Roland_Ian
Employee
Employee
since ‎05-27-2021
‎04-03-2024

User Statistics

  • 113 Posts
  • 26 Solutions
  • 4 Kudos given
  • 14 Kudos received

Re: The startPlayingSoundFile function is not playing on iOS

by in Discussion Forum
‎09-04-2024 04:41 AM
‎09-04-2024 04:41 AM
Thank you, it works successfully, but the sound is coming through the phone. If I want it to play directly through the speaker, how can I do that? ... View more

Re: Unable to capture the end-user (callee) response

by Employee in Discussion Forum
‎03-18-2024 08:39 AM
‎03-18-2024 08:39 AM
Hi,   To capture a response you will need recording and transcription https://developers.sinch.com/docs/voice/api-reference/recording/   Please ensure you adhere to any laws and privacy regulations for recording you operate in.   Regards Sinch support ... View more

Re: How to implement a voicemail

by in Discussion Forum
‎01-23-2024 12:10 AM
‎01-23-2024 12:10 AM
Hi,   I want to use text-to-speech in pie, but nothing happens.   "callid":"bcfae923-b8e0-44ad-8313-8f84630f4f0a","timestamp":"2024-01-23T08:02:25Z"   { "instructions": [ { "name": "say", "text": "Hello, this is a text-to-speech message.", "locale": "en-US" } ] }   There is no sound, why?   ... View more

Re: Is there a usage API?

by Employee in Discussion Forum
‎01-22-2024 12:16 AM
‎01-22-2024 12:16 AM
Hi Dylan, There is no reporting API directly. However we do issue a DICE for each call if you implement a callback server (configurable in your dashboard application settings) and receive the details for each call you make. https://developers.sinch.com/docs/voice/api-reference/voice/tag/Callbacks/#tag/Callbacks/operation/dice   ... View more

Re: Sending SOAP messages to on-premise

by in Discussion Forum
‎01-16-2024 10:59 PM
‎01-16-2024 10:59 PM
Thank you for the quick answer!   With best regards, Marcus ... View more

Re: How to receive a call with iOS voice SDK

by Employee in Discussion Forum
‎01-15-2024 07:11 AM
‎01-15-2024 07:11 AM
Hello wangxiaoqi ,    We only support APNs Token-based authentication. We no longer support APNs certificate-based functionality.   Please review our documentation here: https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/#configuring-an-apns-authentication-signing-key   ... View more

Re: Start recording failed

by in Discussion Forum
‎01-12-2024 12:15 AM
‎01-12-2024 12:15 AM
Hi Roland_Ian,   Now I will implement the recording of pstn phone calls first, and I will consider the recording of meetings later. I tested it recently, the callid is: 260F4D7D-B585-4BA2-81B7-519B0272F32D   curl -i -X PATCH \ -u xx:xx \ 'https://calling-apse1.api.sinch.com/calling/v1/calls/id/{callId}' \ -H 'Content-Type: application/json' \ -d '{ "instructions":[ { "name":"startRecording", "options":{ "destinationUrl":"s3://buckets/xx/260F4D7D-B585-4BA2-81B7-519B0272F32D.mp3", "credentials":"x:x:us-east-1", "notificationEvents":true } } ], "action":{ "name":"continue" } }' Return: {"errorCode":40003,"message":"Unsupported SVML instructions 'startRecording'","reference":"fb649061-ac27-4d3e-8c3b-93d94e5ecb14"}         ... View more

Re: How to deal with Incoming PSTN call

by in Discussion Forum
‎01-11-2024 05:44 PM
‎01-11-2024 05:44 PM
Hi Roland_Ian, Thank you. I have no problem with this part. Now I have initiated a recording question, but no one has answered it. Please take a look at the reason. Start recording failed - Sinch Community - 13823   As an added note, I would like to start recording anytime during a call instead of specifying recording when dialing. Now going to turn on recording during a call doesn't work, so please help me see what's going on.   Regards. ... View more

Re: "Destination is forbidden" Voice call API

by Employee in Developer Forum
‎01-10-2024 12:36 AM
‎01-10-2024 12:36 AM
Great.  Please do reach out if you face any integration challenges, either in this forum (start a new thread) or via a ticket here: https://tickets.sinch.com/servicedesk/customer/portal/31/create/1313 Select RTC-Voice as the product. ... View more

Re: Can't do outbound call via SInchClient

by in Discussion Forum
‎12-23-2023 03:42 AM
1 Kudo
‎12-23-2023 03:42 AM
1 Kudo
Thanks for details answer, It also help my querry. ... View more

Re: CORS blocked

by Employee in Discussion Forum
‎12-13-2023 12:26 AM
‎12-13-2023 12:26 AM
Hi, Can you provide the URL of the demo sample you are using.    ... View more

Re: Trouble getting a French number

by Employee in Discussion Forum
‎12-08-2023 05:18 AM
‎12-08-2023 05:18 AM
Hi, We see you have a ticket open at the moment regarding this enquiry. We will communicate with you on this!   Thanks ... View more

Re: (audio_device_generic.cc:27): BuiltInAGCIsAvailable: Not supported on this platform

by Employee in Developer Forum
‎11-23-2023 03:30 AM
1 Kudo
‎11-23-2023 03:30 AM
1 Kudo
This indicates that the device has no Automatic Gain Control API available to webRTC on this iOS device. This is IOS so it does have its own automatic gain control  In IOS 13+ you can check for this being active. https://developer.apple.com/documentation/avfaudio/avaudioinputnode/3152102-voiceprocessingagcenabled?language=objc We strongly advise you to upgrade to the latest version of the iOS SDK as the version you are running is out of support.   Download latest SDK https://developers.sinch.com/docs/in-app-calling/sdk-downloads/   Release notes for IOS SDK https://developers.sinch.com/docs/in-app-calling/ios/release-notes/     ... View more

Re: I have an issue with conferenceCallout. enableAce and enableDice params don't work

by Employee in Discussion Forum
‎11-01-2023 02:54 AM
‎11-01-2023 02:54 AM
Hi   I have looked and  user-698-staging  Does not have any push token registered.  Please review  https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/ and you can also inspect the sample applications with the SDK for this functionality.  ... View more

Re: Need the help of the account manager

by Community Manager in Discussion Forum
‎10-17-2023 03:52 AM
‎10-17-2023 03:52 AM
Thanks for alerting us - we will chase up with the team and get back to you. ... View more

User Activity

TLDR; Enough already! Voice API and SDK links for the impatient

05-11-2023
Documentation API Documentation for Voice Calling API: https://developers.sinch.com/docs/voice/api-reference/ SDKs Android : https://developers.sinch.com/docs/in-app-calling/android-cloud/ iOS : https://developers.sinch.com/docs/in-app-calling/ios-cl...

What is a callback in the Sinch Voice world?

11-15-2022
What’s a callback? When using the Sinch Voice platform in many use cases a callback server will be required to control the flow of a call. Why do I need a callback server? This is for you to be able to have control over certain elements, such as: aut...

Outputting in-app video calls on Bluetooth Speakers

05-28-2021
Starting on Android SDK 3.13.1 we have added support for automatic audio routing, which allows directing output to Bluetooth, wired speakerphone etc. – using the AudioController interface, at the method called enableAutomaticAudioRouting. Refer to th...

What codecs does Sinch in-app video support?

05-28-2021
Sinch In-App Video supports the following CODECS: Native platform Codecs Notes iOS and Android Hardware H264 if available or software H264 Javascript VP8 VP9 all supported WebRTC browser codecs Visit the Sinch Documentation site to learn how you can ...

For App Calling, can you use VoIP without push notifications?

05-28-2021
In general, No. The two main mobile operating systems Android and iOS require that applications should not stay in the foreground and be active listening for calls. Therefore push notifications were developed to allow an application to be activated f...
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