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- Understanding Campaign Statuses in the Dashboard
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This page outlines the various statuses displayed in the dashboard when submitting a US short code campaign for review and approval. Each status provides a clear indication of where your campaign stands in the submission and approval process.
Refer to these definitions to stay informed and communicate updates effectively throughout the campaign lifecycle.
Campaign Statuses
Pending Review: Campaign is pending review by the Sinch Team
Reviewing: Campaign is being reviewed by the Sinch Team
Awaiting Client Update: Campaign has been reviewed by Sinch and requires action from the client
Ready for Carrier Submission: All requested changes have been made by the client and the campaign is ready for carrier submissions
Submitted to Carriers: Campaign has been submitted to all carriers
Completed: Campaign has been approved and provisioned by all carriers and has passed certification testing. Campaign is LIVE!
Carrier Statuses
Pending: Campaign is pending review by the Sinch team
Submitted: Campaign has been submitted to this carrier
Approved: Campaign has been approved by this carrier
Provisioned by Carrier: Short Code has been provisioned by this carrier
Provisioned by Sinch: Short Code has been provisioned internally and added to client’s account
Request Client Cert: Campaign is ready to be tested by Sinch (this is selected by the client)
Request Carrier Cert: Campaign has passed Sinch certification and is pending certification with the carrier (only required for T-Mobile)
Certified: Campaign has passed certification on this carrier and it is now LIVE!
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Featured Article
Hoyee_Cheng
Employee
To lease a US short code, the CTIA and the US Short Code Registry now require brands and content providers to undergo vetting by providing their organization information. This information will be reviewed by Aegis Mobile, CTIA’s vetting partner, thus enhancing transparency and consumer protection.
Brands and content providers need to be registered and vetted only once, with short code leasing available post-vetting. In subsequent years, the point of contact on file must complete annual email verification.
The following information will be required:
- Legal Company Name
- Legal Entity Type
- Doing Business As
- Country of Registration
- Stock Market Symbol
- Company Website URL
- Federal Tax ID
- DUNS, GIIN, LEI (if applicable)
- Physical Address
- Country
- Street Address
- City
- State/Province
- Zip/Postal Code
- Brand Client/Content Provider Point of Contact
- First Name
- Last Name
- Phone Number
What is the difference between a Brand and a Content Provider?
CTIA and the Short Code Registry has defined content provider as the entity that has a contractual relationship with the brand sending messages.
How about existing short codes?
Brand and content provider with short codes on auto-renewal must register their organization information and complete the new vetting process by Q1 2025. Parties will have sixty (60) days after the auto-renewal date to update the required fields.
Sinch has started collecting this information. Please contact your account manager if you have any questions.
Are vetting statuses transferable?
No, vetting statuses are not transferrable. In the event of a lease transfer, new information must be submitted, and entities will need to undergo vetting again.
Vetting Process Overview
Upon submission of the brand information, the vetting party will review the following triage criteria:
- Legal name matches FEIN
- POC contact email is valid
- POC email domain relate to the company’s published URL
- If triage criteria are not met, an incomplete status will be issued without further processing
Once triaged criteria are met, the Point of Contact (POC) on file will receive an email from verify@usshortcodes.org. This email will contain a PIN and instructions on how to complete the registration. Be sure to check your junk mail folder.
The PIN is valid for 7 days. A reminder email will be sent 48 hours before the PIN expires. If the initial PIN expires, Aegis Mobile will issue a second and final PIN.
While the POCs completes the PIN verification, the vetting party will continue to review the remaining brand details at the same time.
Vetting Statuses:
- Successful Status – Indicates that the vetting activities were completed with acceptable results. A Successful vet status is retained for up to a year, after which renewal vetting is required to continue participating in short code messaging.
- Incomplete Status – Indicates that certain critical information does not meet the minimum requirements for completing the vetting activity. If we are unable to provide the correct information within 10 days/2 additional resubmission attempts following the Incomplete status, the status will update to Unsuccessful.
- Unsuccessful Status – Indicates that either an incomplete vet status was not resolved or that risk levels were unallowable based on discovered past behaviors.
Tips to a Successful Vetting Results
- Ensure that the Federal Tax ID matches the exact Legal Company Name registered with the IRS.
- Use FEIN and Legal Company Name shown on the first line of CP-575/EIN Confirmation Letter.
- The physical address entered should also match what is registered with the IRS. If the information does not exactly match the EIN Confirmation Letter, your vet will be in an Incomplete state and you will not be able to lease the short code until the issue is resolved.
- Ensure email address and website URL provided matches the company being vetted.
For entities with international presence, please specify the Tax ID and the country of registration. For entities in Canada, please provide the first 9 numeric digits of the Business Number (BN-9) when providing brand client details.
US Tax ID, company name and address can be validated using the following resources:
- Public business entities: Public business lookup (EDGAR)
- Nonprofit entities: IRS Tax Exempt Organization Search
- Private business entities: If you are a private business in the US, here is a list of private business lookup by state:
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District of Columbia Business Filings Search (login required) |
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Canadian Tax ID, company name and address can be validated using the following resources:
Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Tax ID, company name and address can be validated using the following resources:
- Europe: VIES VAT number validation - European Commission
- Australia: Australian Business Register (ABN) lookup Note: provide your ABN (Australian Business Number) not your ACN (Australian Company Number) as your Tax ID for brand registration purposes.
For more information, please check out CTIA and The Short Code Registry's FAQs page or their summary below: