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Call Center Reporting Guide
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Reporting
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Account-level Features
1
Activate User Account
1
Activating Hot-Desking
1
Busy Lamp Fields
1
Call Center
13
Call Detail Records
1
Call Flow
12
Call Forwarding
1
Call Recording
1
Customer Administration Portal Functions
40
Email to Text
1
Hosted Fax
4
Hoteling
1
Import Users
1
MMS
1
Music on Hold
1
One-Touch Park
1
Package Information
1
Password reset
1
Push to Talk
1
Receptionist
3
Reporting
1
Schedules
1
Seat Extensions
1
Shared Line Appearance
1
SMS
1
Standalone Voicemail
1
Supervisor Features
1
Swapping Devices
1
UCaaS
1
Unified Communications
1
User Management
7
Virtual Numbers
1
Voice Portal Password Rules
1
Voicemail
2
WAV files
1
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