Configuring, Managing, and Using Standalone Voicemail in the Customer Administration Portal The Standalone Voicemail product provides a solution for a non-seat service (such as a hunt group or call center queue) to have a voicemail box. Because there...
Recording Auto Attendant messages through a phone call Currently, prompts for Auto Attendants must be recorded separately and uploaded. In this release, the ability to call-in and record an updated prompt is being added. In order to enable this featu...
How to change the Caller ID in the Customer Admin Portal You can change the outbound Caller ID for seats in the Customer Administration Portal. Outbound Caller ID Options You can change the Caller ID for a seat to the following options: The phone num...
How to manage and use the announcement repository in the Customer Admin Portal Announcement Repository The announcement repository is a global location to place audio files that are used in various services, such as music on hold, call center greetin...
Setting up SIP Trunking in the Customer Administration Portal SIP Trunking products for UCaaS are sold and provisioned in Atlas. Once provisioned, you will find these in the Enterprise Services section in the Customer Administration Portal. The actio...
Inteliquent offers an Audio Conference Bridge as an add-on feature to any of its user-based seats. When a conference bridge is added, the PBX has access to a new number that the moderator and up to 14 participants can dial into, with a unique Partici...
Setup Inbound Numbers Virtual Numbers are direct inward dialing numbers that are not tied to a particular seat. There are two types, both of which are set up the same way: Virtual Numbers are found under Enterprise Services in the Customer Administra...
The Call Center product allows the CAP Administrator to manage call queues, which are Automated Call Distribution algorithms that allow callers to get directed to an agent, when one becomes available, while remaining engaged during the hold process. ...
Auto Attendants are a type of Call Distribution that gives your caller a menu of choices to decide where to go. Call flow settings like this one are typically found in the Enterprise Services section of the left hand menu: Find the Auto Attendant you...
Hunt Groups are a type of Call Distribution that uses an algorithm to hunt through a list of potential agents to find one who is available to take the call. Hunt Groups are found in the Enterprise Services section of the Customer Administration Porta...
Schedule based call routing is a tool used by Hunt Groups, Auto Attendants, and Call Center Queues to flow the calls to another extension or action during certain scheduled times, such as after hours or holidays. Building Schedules Schedules are foun...
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