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Sinch AI
Machine Learning and Artificial Intelligence solutions
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Knowledge Base Articles

How does Transcription work?

For the Speech-To-Text (STT) option, you need to confirm the language code (using the BCP-47 format) and extension (mp3, wav, etc.) of the audio, besides the Uniform Resource Identifier (URI) of the file. Then, the STT module performs the transcripti...

Does Transcription integrate with Sinch Chatlayer?

Because Chatlayer already offers voice channels integrated into the platform, there is no need for an additional Transcription integration. Learn more about Sinch Chatlayer, which allows you to engage and delight your customers 24/7 with human-like, ...

Does Transcription always extract the data correctly?

Speech-To-Text (STT) responses can include a confidence score, which can help you assess how successful the transcription is. High-quality audios will result in better performance. However, even with high-quality audio files, some errors may occur. T...

What format of files are supported by Transcription?

Most of the main audio formats (MP3, FLAC, WAV, and so on) are supported as Speech-To-Text (STT) inputs. Also, Transcription supports many languages for both STT and Text-To-Speech (TTS) functionalities. To learn more or if you have any specific requ...

What are some use cases for Transcription?

The following use cases are some examples of how Transcription can help your business: Transcription of audio files received in your contact center: when individuals can also send audio messages instead of just text, it might be more practical and fa...

What features does Transcription provide?

For Speech-To-Text (STT), Transcription returns all text extracted from the audio file organized in paragraphs, where the paragraphs are defined based on speech intervals. Additionally, it returns a confidence score ("confidence") ranging between [0,...

What is Transcription?

Transcription can automate the process of converting audio files into text and vice-versa, providing you with the capability to extract meaningful insights from various forms of content. Transcription can help your business in the following ways: By ...

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