The following use cases are some examples of how NLU can help your business:
NPS analysis: you can collect and assess valuable feedback from your customers using the Net Promoter Score® (NPS). However, in addition to the scores, you might also receive thousands of users' comments, making it impracticable to review each one manually. NLU can help you to consolidate the main insights from this collected feedback by grouping users' comments into predefined categories (i.e., intents), as well as reporting the predominant sentiment and emotions.
Content moderation: NLU aggregates all conversations according to pre-defined intents, which simplifies the analysis of their content.
NLU can also help solve a wide range of other challenges and issues. Please feel free to reach out to your Sinch Account Manager if you have any questions, or if you have a particular problem you are trying to solve.