Paypal top-up error: redirect 401 error
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02-28-2024 08:43 AM
hello! I was trying to top up my account with some credit using paypal, and it kept doing a 401 redirect. i would get to a page that said "Your payment was completed. To continue shopping, please return to the merchant." and then it would attempt to redirect me, but could not do so, i'd get a 401 error instead.
After googling, i read that it might be because the paypal gateway might be set to test instead of production, or else some sort of api token is set incorrectly?
In any case, I made the purchase using a credit card instead. But i'm worried now that my paypal payments were processed, but the funds not added to my account. I am hoping to just have those top-ups refunded so i can proceed with the credit i purchased using a credit card. Would love to know if anyone else experienced this, or if any staff are willing to look into this and interface with me about it.
cheers.
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02-29-2024 08:07 AM - edited 02-29-2024 08:08 AM
Hi Ali,
Head of Knowledge Management and Community Engagement, Sinch
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07-16-2024 06:27 AM
Hi there, I've had the same Issue since around March-April and I just tried to use Paypal again and had the same issue, 3-4 months later. There is something wrong with it and when I tried to contact support multiple times, they never gave me a solution, and I don't have a different way to pay.
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07-24-2024 02:48 AM
Hi,
For this particular issue we recommend you contact or online support team who will be able to best assist you.
Thanks and kind regards,
Head of Knowledge Management and Community Engagement, Sinch
