"Destination is forbidden" Voice call API

[orrinen]

Hello good people. 

Why do i get this error on all phone numbers my API calls to except my own phone number? This is even though we use same telecom carrier. 

I have a British virtual number, calling to Norwegian numbers. It is my test number.

[Roland_Ian · Accepted solution]

Hi Orrinen,

If you have not topped up your account and are using test credit then you can only phone your numbers listed in verified numbers https://dashboard.sinch.com/numbers/verified-numbers.

You can top up your account easily by following the simple steps in the following article: Adding Credit to your Sinch Dashboard Account.

If you have topped up your account and cannot call the numbers, then we can have a look at what the problem might be,  please open a ticket here
 https://tickets.sinch.com/servicedesk/customer/portal/31/create/1313 
and select RTC-Voice as the product!

[orrinen]

Hello. Thanks. You are right. Im still using test credits. Your solution solved it. 

BR Halvor

[Roland_Ian]

Great.  Please do reach out if you face any integration challenges, either in this forum (start a new thread) or via a ticket here: https://tickets.sinch.com/servicedesk/customer/portal/31/create/1313 Select RTC-Voice as the product.