Sinch Community

Roman_Errapart · 01-11-2022

Hi, Would it be possible to get more details in LRI API regarding contacts usage.Like which IVR, Agent, Team, Queue, Campaign etc. generated those contacts.So that in cases where company has several business units using the system and they need to di...

Roman_Errapart · 05-31-2021

Hi community members, With Sinch CC cloud option is it possible to add custom language to visitor webchat navigation buttons? For example make "Name" and "Email address" fields and also "Start Chat", "End Chat", "Save transcript" buttons appear in La...

Roman_Errapart · 02-21-2020

Hi! I have some questions related to History. The documentation says "The maximum number of displayed interactions is 500, and the history can cover from one day to 4 weeks.". If there is a need to find e-mails older than 4 weeks. What options are th...

Roman_Errapart · 03-28-2024

Hi George, Where is your Sinch Contact Pro tenant located? Br,Roman

Roman_Errapart · 09-14-2023

With chats we also prefer to use hidden chatbot to perform all kind of routing magic. This is also one way that the documentation which Jukka pointed out recommends. Br,Roman

Roman_Errapart · 10-04-2022

iOS and Android apps for CC application is asked by clients very often. Mostly it is required by sales teams who are constantly on the move and use mobile phones as their main tool for communication.

Roman_Errapart · 05-18-2022

Hi Piotr,In Sinch Contact Pro there is a possibility to set dialing mode to Predictive.But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not wo...

Roman_Errapart · 05-18-2022

In Sinch Contact Pro there is a possibility to set dialing mode to Predictive.But since our customers required the dialer to work a little different way so that it would be more efficient to handle call lists where there were a lot of not working num...

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More details in LRI API

Webchat navigation buttons custom language

E-mail subjects and history

Re: Enable SSO with Azure

Re: Preferred agent routing for email & chat

Re: What new Sinch Contact Pro features would you like to see?

Re: Predictive Dialer setting parameters

Re: Predictive Dialer