Sinch Community

Piotr_Comtrust · 04-23-2024

Hi Guys, could you tell me please if it's Contact Pro's roadmap somewhere available to see planned new features for a few of next releases (both cloud and on-prem)? BR, Piotr

Piotr_Comtrust · 10-17-2023

Hi Guys, is there any substitute/workaround to PLAY_FILE ClientCom command but in Communication Panel? I mean this function: //start playingMCTABuff.Command "_CMD=PLAY_FILE;Filename=C:\\testing.wav;"//stop playingMCTABuff.Command "_CMD=PLAY_FILE;File...

Piotr_Comtrust · 08-18-2023

Hi Guys, is there any way to set preferred agent for incoming emails and chats (via customizer/CAD or other way)? I'm talking about on-prem FP19. BR, Piotr

Piotr_Comtrust · 04-17-2023

Hi Guys, does anybody have any experience in usage of Cisco VoIP gateways (like 2900, 3900 series) with webrtc protocol? From which release of Cisco IOS is webrtc supported (if it is at all)? Does it work with Contact Pro Communication Panel? And wha...

Piotr_Comtrust · 10-18-2021

Hi, how many (max value) simultaneous calls can be recorded using one MRS component? There is discrepancy in the documentation (on-prem) - in one place we have 400 and in another place 800 simultaneous calls. BR, Piotr

Piotr_Comtrust · 02-08-2024

Hi Jukka,about the "agent greeting" feature - will it be possible to use the feature also for outbound calls for playing, for example, an upfront message that the call is recorded? And when is the "agent greeting" feature planned to be released?

Piotr_Comtrust · 08-21-2023

Hi Alder, I'm talking about the second option - a new chat/email contact arrives and when queuing it is allocated to preferred agent first (similar way like phone calls). BR, Piotr

Piotr_Comtrust · 04-20-2023

BTW - in the newest FP19 compatibility list still we have some Cisco VoIP gateways but I wonder if this also applies to WebRTC or just to SIP only

Piotr_Comtrust · 09-16-2021

Hi Paul, do you know when hunt group mode for calls will be be implemented in CP like it is in CDT now?BR, Piotr

Piotr_Comtrust · 06-07-2021

Hi Jukka, we would like to create an incident to SAP Support related to this issue. Could you describe shortly how Sinch CC uploads emails to C4C, please? OData? Method name? You can send me this info on priv. BR, Piotr

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Contact Pro Roadmap

PLAY_FILE ClientCom command

Preferred agent routing for email & chat

Cisco and WebRTC

MRS - calls recording

Re: PLAY_FILE ClientCom command

Re: Preferred agent routing for email & chat

Re: Cisco and WebRTC

Re: Hunt Group mode for call queues in CP

Re: Outgoing emails are not identified with correct accounts in C4C