The Sinch Email365 to Mailgun Migration guide is intended to provide a high level overview and basic understanding of the main differences between Email 365 and Mailgun in order to estimate the work required to switch from one platform to the other. ...
The Sinch E-mail 365 - Frequently Asked Questions document contains Frequently Asked Questions (FAQ) related to the SAP E-mail 365 Service.
Sinch E-mail 365 supports both 1024 and 2048 bit DKIM keys.
Sinch E-mail 365 does not provide DMARC, but the customer can set it up on their end, and we will pass through the DMARC record as is. However, the customer should contact Sinch prior to implementing DMARC validations to ensure it is set up correctly...
We need to forward sensitive data encrypted end to end. How does this work here? Using S/MIME? Which certificates can we put in place to encrypt the sensitive data?
We are looking to use our one enteprise domain to forward our markeing campaigns, I undestand E-mail 365 provide some SMTP connector to make it work. In case this feature was not available, I understand I cant use our official corporate mail domain. ...
Sinch specifically supports deliverability and reputation monitoring using API led metrics such as Hard Bounce/Soft Bounce/Complaints and Unsubscribes and offline metrics such as Sender Score reports. Sender Score reports are published for dedicated ...
If an IP is blacklisted, Sinch will work with our partners to engage with the ISP involved to remove the blacklisting. Sometimes, it may mean that we need to provision a new ( “uncompromised”) dedicated IP and go through warm up ( again).Note: The pr...
Can a 3rd party e-mail service provider be integrated wtih Sinch E-mail 365? For example, Constant Contact. If so, how is this configured?
A list of KPI’s provided by the SAP Marketing Cloud are shown below: Number of Interactions Number of Missing Marketing Permissions Number of Missing Communication Data Number of Sent Messages Number of Delivered Messages Number of Bounces Number of ...
Sinch E-mail 365 API delivers soft and hard bounces as pre-integrated reports with SAP Marketing Cloud. The bounce reports are delivered as API calls providing email ID, Notification ID, SMTP error code for bounced requests only. Bounce statuses are ...
Yes, the same API interface and infrastructure can be used for marketing as well as transactional emails.
Sinch E-mail 365 is designed to deliver personalized email messages. However, should a customer choose this for delivering a common message to bulk recipients, it can easily be handled by passing multiple recipients in the parameter list. Sinch deliv...
An MX record is a publicly available address for an email recipients mail server. When someone, for example:mtest@test.com sends an email to abc@xyz.com, the sender’s mail transfer agent looks up the available MX record at public DNS registry of xyz....
The core features supported by Sinch E-mail 365 include: Domain and user validations DKIM & SPF based deliverability Support for multiple senders per sub-domain “Reply-to” capability Support for custom “from” tags Soft and hard bounce status reportin...
Data security is handled using an email processing infrastructure that is EU DPA compliant. Support for EU customers is handled via a 24X7 L2 support desk based in the EU. In addition, Sinch does not store or manage email addresses and tracks notific...