Symptoms: You've updated your Open Web Start to the latest version and now SC gets stuck. Solution: The issue is caused by either the latest version of Open Web Start or Java version 21. We recommend to downgrade Java from 21 to 17. If this doesn't h...
We are happy to announce the content of the quarterly release 24Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...
Symptoms When an agent answers a call in SAP CRM Interaction Center integrated scenario, there's only one-way audio. If the call is answered from Communication Panel or is an outgoing call, the audio is normal. Solution We are now working to provide ...
The current certificate is expiring and needs to be renewed. While renewing, we will also change the issuer from DigiCert to Sectigo. Both DigiCert and Sectigo are widely trusted certificate authorities, but it is Sinch company policy to use Sectigo ...
We are happy to announce the content of the quarterly release 24Q1. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...
This affects embedded Communication Panel (CP) use with the pop-out window. This doesn’t affect: normal CP use in a standalone browser window or tab embedded CP that doesn’t use the pop-out window Symptoms When a host application embeds CP, the embed...
Integrating Communication Panel with your web application is now easier than ever before. Instructions on using the Communication Panel Control (CPC) library for the integration are available on the Sinch Contact Pro documentation site: Instructions ...
Whether you are an existing on-premise Contact Pro customer looking to migrate to the Contact Pro cloud or a new customer seeking a contact center cloud solution, then you've arrived to the right place Sinch Contact Pro cloud offers: Cloud - Contact ...
This information will only apply after the delivery of the 23Q3 cloud release. The version naming of our Contact Pro cloud releases will be revised. We will move to defining the cloud versions based on their delivery quarter instead of their last dev...
We are happy to announce the content of the quarterly release 23Q3. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document lists the changes and corrections ...
We are happy to announce the content of the quarterly release 23Q2. The Show and Tell slide deck highlights the key features and improvements made in this release. The advanced publication of the What's New document, lists the changes and corrections...
Symptoms An agent isn't automatically set as Not Ready although they haven't accepted allocated conversations from a queue. Prerequisites You must have rights to modify the specific queue and the user settings template. Solution You need to define th...
Symptoms A conversation is offered to an agent for a too long or short time in Communication Panel. Prerequisites You must have rights to modify the specific queue or channel. Solution You need to change the time on either the channel or queue level....
We are happy to announce the content of the quarterly release 23Q1. Firstly, presented in the Show and Tell slide deck highlighting the key features and improvements made. Secondly, an advanced publication of the What's New document, which lists the ...
SymptomsRunning Communication Panel in SAP Service Cloud (C4C) fails: Users are unable to log in to the embedded Communication Panel. SolutionYou need to allow third-party cookies in the browser. Edge:Open Settings > Cookies and site permissions > Ma...