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SMS not sending on weekends - integrated with zoho

Horsechick48
New Contributor

‎11-12-2023 09:18 AM - last edited on ‎12-15-2023 01:53 PM by Community Manager

I just added Sinch message media to my zoho. I followed their setup for the deluge script in zoho books to send text reminders to overdue invoices however the messages will never go out on weekends. They are scheduled for first thing Monday morning. Can someone please help me in where to go to change that. I have looked everywhere and am stumped.

My business hours are set to monday- Sunday. I can force a message from CRM and it will send so I know it is working. 

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2 REPLIES 2

Shahzad_Ismail
Community Manager
Community Manager

‎11-14-2023 03:04 PM

Hi,

 

Thanks for your message. I have escalated your question to our MessageMedia team and we will get back to you with an answer to your query.

 

Thanks and kind regards,

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
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jeremymm
New Contributor

‎11-14-2023 09:29 PM

Hi,

I believe we're already in communication via email (smsforzohosupport@messagemedia.com). If you haven't received a satisfactory response, please send another email as we check that more actively than the forums.

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