Sinch Contact Pro supports most business communication channels. While some other vendors only support a couple channels (for example, voice and chat), Sinch supports all commonly used communication channels including:
Chat (including chat bots)
Messaging apps such as, Facebook Messenger, WhatsApp, Telegram, Instagram, etc.
Sinch Contact Pro is one of the new contact-center solutions that provides a true omnichannel solution, allowing you to use the same routing rules across all supported channels.