cancel
Showing results for 
Search instead for 
Did you mean: 

Where to download sample Opt-in and Survey IVR?

parkerr
Contributor

Hi,

 

In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files.

 

Sinch we are using the cloud version of Contact Center, how can we get these sample IVR files?

 

I have raised a service request  for this but did not get any response.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

Niina_P
Employees

Hi,

 

Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed.

 

The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release.  

 

Best Regards,

Niina

View solution in original post

1 REPLY 1

Niina_P
Employees

Hi,

 

Thank you for your question. Contacting Sinch Contact Center customer support is indeed the right way to go for now. It seems you've already been answered so I hope you're able to proceed.

 

The folder mentioned in the System Configurator document is valid only for on-premise customers and is removed from documentation for cloud customers in the upcoming release.  

 

Best Regards,

Niina

View solution in original post