Sinch Contact Center puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Center ties all your digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience.
Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue while delivering relevant, personalized information to facilitate first-contact resolution. Your agents have the tools and real-time customer information they need right in the business applications they use every day. Because Contact Center runs in the cloud, you avoid the cost and sluggishness of traditional customer service infrastructure and can improve your agility to compete better in today’s customer-driven, fast-changing markets.
Sinch Contact Center lets your agents provide customers with a satisfying experience – no matter how they connect. With calls routed to the best-qualified available agent, you increase first-contact resolution. Agents in the office, in the field, and worldwide share a single powerful resource for all service-related tasks, with everything they need embedded in their business applications.