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Does Sinch Contact Center have IVR (Interactive Voice Response) functionality?

Johnnie_W
Moderator
Moderator

Yes, Sinch Contact Center includes an integrated IVR for self-service, survey functionality, customer identification, call allocation, and data capture. With the efforts of our partners, there is extended functionality available and productized within the ecosystem for the Sinch Contact Center IVR.

 

The Contact Center IVR is based on DTMF (Dual Tone Multi Frequency signaling) and does not offer speech support.

 

For more information on developing IVRs please refer to the IVR Development Guide.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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