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Contact Center outbound campaigns

Piotr_Comtrust
Contributor

Hi Guys, I see the newest release of CC includes outbound campaigns mamanement in Communication Panel (CP). My question is: if we use CP integrated (embedded) with Service Cloud is a called party A-number transferred to Service Cloud Live Activity when a campaign's outbound call is initiated? 

1 REPLY 1

Johnnie_W
Moderator
Moderator

Communication Panel now reports A-number and B-number to C4C in this use case. However, when displayed in the C4C UI those two numbers are swapped. We are currently looking into why this is happening.

 

Johnnie Wilkenschildt, Senior Director, Product Management