Showing results for 
Show  only  | Search instead for 
Did you mean: 

A chatbot is an automated conversational agent that uses artificial intelligence to understand and respond to customers' requests in human language. It can take the form of a bot that writes to customers over chat (chatbot) or one that talks to them over a phone call (voicebot), although chatbot is the commonly accepted term for both.

A retail chatbot in actionA retail chatbot in action

Chatbots are a great tool that let your business automate simple tasks like answering frequently asked questions, getting a customer's contact details, or redirecting them to the right support agent. So with the chatbot's help, your team can focus on the important tasks!


Engage allows you to build your bot without any programming knowledge, in a user-friendly and intuitive way. You can use a template that can help you get started faster or build a bot from scratch. Either way, setting up a basic chatbot will take just a few minutes.


🎥You prefer to watch a quick hands-on tutorial? Check out our new bot builder video tutorial!



See also:

Chatbot design workflow

Conversation design intro

Canvas overview

Version history
Last update:
‎01-02-2024 04:33 AM
Updated by: