Message type: freeform message and message template

[camila_pelizaro]

A newsletter in Engage can be based on either:

• a freeform message that you compose when creating the newsletter
  You can send this newsletter to any channel except for WhatsApp. See Create a newsletter based on a freeform message.
  
  
• a message template approved by WhatsApp
  You can send this newsletter to any channel. See Create a newsletter based on a message template.

 

See also: 

Create a WhatsApp message template

Newsletter overview