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When adding a user to an account in the Sinch Customer Dashboard or updating an existing users role, there are five levels of access (user type roles) a user can have:



All permissions including user management and billing settings.

Best for business owners and company Administrators.


All permissions except user management.

Best for developers and users who are primarily using the Sinch APIs.

Support member

Restricted access to only message troubleshooting and analytics.

Suited for customer support personnel


All permissions except user management, financial/billing information and account management.

Best for users who work with most of the features of the dashboard but don’t need access to sensitive customer data.

IT Admin

Permission only to access user management.

Best for users who will be managing users in the dashboard, that is adding new users, removing users and updating user roles.


Version history
Last update:
‎06-01-2023 03:44 AM
Updated by: