Sinch Community

Detailed analytics for your call traffic can be found in the Analytics section beneath the Elastic SIP Trunking category in the navigation menu.  Here you can use various search criteria to get a good view of your traffic.       Notable Search Options Call Status – The final disposition of the call. This can have any of the following statuses: Completed – The call completed successfully without any problem. The call was connected through with duration. Busy – The call was routed to the end party, but we received back a SIP 486 Busy Here response. Failed – The call was unable to be completed. This could be due to system error, network congestion, or simply because the number was misdialled. Cancel – The call was routed to the user but was rejected with something other than a User Busy. No Answer – The caller hung up before the call was answered. Origin Country Destination Country Trunk Call Type Emergency Call Status Date and Time ... View more

To locate your Application Key and Secret, please log in to the Sinch Customer Dashboard. Once logged in, you can access the Verification Apps page directly or navigate to the Apps section within the Verification drop-down in the panel located on the left side of the screen:     If you have only one App, as is the case for new accounts, you'll be directed to the App details page. The Application Key and Secret can be found in the Your summary section on the right-hand side of the page:       In the Settings section all values may be left blank, as the defaults work for the vast majority of situations. These settings only need to be modified in advanced scenarios.   If you have multiple Apps you'll encounter a list of them. However, the Keys and Secrets can be accessed directly from this level. Alternatively, you can retrieve them from the details view of the respective Apps:         ... View more

Call Detail Records for your calls can be found in the Call Records section beneath the Elastic SIP Trunking category in the navigation menu.   Here you can search through records of the calls made across your Elastic SIP Trunks. Search filters are available to let you narrow down your search by From, To, Direction, Date and time, as well as the call Result. After you have located the records you are searching for, they can be easily exported into a .csv file for further use.   Notable Call Record Fields TIMESTAMP – The time the Invite was first received by our system FROM – The number or SIP URI of the Calling Party TO – The number or SIP URI of the Called Party TRUNKNAME – The friendly name of the SIP Trunk involved in the call DIRECTION – The direction of the call Inbound – An Inbound call is one that the Elastic SIP Trunking platform has sent to the customer Outbound – An Outbound call is a call which the customer has sent to us for termination to the Public Switched Telephone Network DURATION – The length of time the call was connected for voice conversation. RESULT – The outcome of the call. Completed – The call completed successfully without any problem. The call was connected through with duration. Busy – The call was routed to the end party, but we received back a SIP 486 Busy Here response. Failed – The call was unable to be completed. This could be due to system error, network congestion, or simply because the number was misdialed. Cancel – The call was routed to the user but was rejected with something other than a User Busy. No Answer – The caller hung up before the call was answered. COST – The estimated charges for the call. Note: This is for informational purposes only. The value here does not include any taxes or discounts, or additional service add-ons such as CNAM.   You can also export all records to a .csv file by clicking the Export button. ... View more

By default, the EST service allows calls to the United States and its territories as well as Canada. The ability to add (or remove) calling permissions for other countries can be found under Country Permissions beneath the Elastic SIP Trunking category in the navigation menu.   Modifying your calling permissions Upon accessing the Country Permissions page, you will find a list of all the countries currently available for calling. Select the checkbox next to each one you would like to enable. Take care to deselect any countries you do not need.       Once done, click SAVE & APPLY PERMISSIONS. Your Elastic SIP Trunks will now only be able to dial out to locations in the countries you have selected. ... View more