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Detect DTMF Digit Presses

by JakeRiccuti in Discussion Forum
‎04-15-2025 11:23 PM
1 Kudo
‎04-15-2025 11:23 PM
1 Kudo
How can I use Voice API to detect DTMF presses on outbound calls after playing a automated message?

Better to have a dedicated 2FA campaign or mix with other messaging? 10DLC best practices?

by ahp_sinch in Discussion Forum
‎11-15-2024 08:15 AM
‎11-15-2024 08:15 AM
I'm stumbling through setting up campaigns - I'm sending 80% 2FA and like 20% other (non-marketing) notifications and welcome messages for our service.    The campaign interface asks many q...

Callouts with answering machine detection, fail with a runMenu

by beaver in Discussion Forum
‎10-03-2024 09:06 AM
‎10-03-2024 09:06 AM
...40, amd: %{ enabled: true, async: false }, locale: "Gabrielle" }, I also have a simple instruction to set a cookie. I correctly receive the ACE callback with the amd in the p...

Is there a way to use SSML in SVAML instructions ?

by beaver in Discussion Forum
‎09-27-2024 11:05 AM
‎09-27-2024 11:05 AM
Hello, I use #ssml prosody to slow the rate of my call in my runMenu action. However, once the caller has made their selection, I have a simple goodbye message in a say instruction. I would like...

VoiceApi - ttsCallout - runMenu

by Etienne in Discussion Forum
‎08-27-2024 05:02 PM
‎08-27-2024 05:02 PM
..., enablePie: true } }   I'm looking at the docs for callouts and i can see in the request, for the `ttsCallout` key which is an object, there is a `enablePie` key which i...

Abuse email address

by ChrisR in Discussion Forum
‎04-24-2023 03:30 PM
‎04-24-2023 03:30 PM
I'm looking for an email address to report scam phone calls coming from Sinch's system. I can't find any such email address on their main site. Please reply if anyone has an email address I can send ...

Sinch’s Chat Messaging Setup app

by ArthurFritzler in Discussion Forum
‎06-04-2024 12:43 AM
‎06-04-2024 12:43 AM
Hello!   I hope my question finds you well. I am looking fo Sinch’s Chat Messaging Setup app, reportedly integrated into Marketing Cloud Engagement AppExchange. However, in App Exchange libra...

Stuck "Applying Changes" - unable to update my default callback url

by ariastek in Discussion Forum
‎06-03-2024 08:22 AM
‎06-03-2024 08:22 AM
Anyone know how to get unstuck?  Unable to edit because it's still applying changes.  But it's been in this state for 30+min.  Thanks!
Labels:
  • Labels:
  • API
  • Callbacks
  • SMS

Looking for assistance on porting a number that lists Sinch Voice as losing carrier

by calmt in Discussion Forum
‎05-24-2024 02:57 PM
‎05-24-2024 02:57 PM
Is there someone at Sinch who can contact me about possibly assisting with getting a number ported.    Long story short, the voice company we were using seems to have went out of business a...
Labels:
  • Labels:
  • Voice
  • Voice RTC

Verification Service - failed to deliver SMS to Russian number

by dave in Discussion Forum
‎04-22-2024 06:38 PM
‎04-22-2024 06:38 PM
Hello Support,   Providing following details for SMS to be delivered using Verification Service. Both SMS(es) were failed as per the attached Verification report. Please check and let us k...
Labels:
  • Labels:
  • Verification
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