Hi,
I'd like to know if this is intentional. The thing is, if you have a task with an attachment with the status "Handled" and use DELETE method on that task, it changes the file name in the key "p...
Hi,
I was looking over the documentation and couldn't find a way to change the CallResult in a specific customer in a specific campaign over API. I can olny use Delete to completely remove...
Hello,
Got a question regarding sending attachments via Chat window. I've onfigured a Chat with the Visitor Chat Configurator. I drag and drop a file into the Chat window. It takes some ti...
Hi,
We have a requirement to attach the voicemail recording to the email notification since managing queue voicemails from voicemail inbox is not easy.
Can this be achieved via system co...
Greetings,
I see that most of the discussions here are related to the cloud version. So my question is, am I in the right community forum to ask questions and discuss matters regarding the On-Premi...
Hi,
In System_Configurator documentation, there was a mention of "Examples and Template" folder where we can download sample Opt-in and Survey IVR xml files.
Sinch we are using ...
Hi Guys, about SCC roadmap - do you already know when Supervisor Functions like silent listening, coaching or barge-in/intercept will be available in Communication Panel? Migration from CDT to C...
Hi Guys,
in the System Configurator there are two paremeters directly related to Predictive Dialer - Abandon Rate and Abandon Timeout. Do these parameters relate also to build-in Sinch pre...
Guys, to implement SMS channel in Sinch CC can we use any SMS gateway or are we rather limited to specific SMS services only, like SMS365 or Twilio?
BR, Piotr
Hi Sinch CC team,
In the new reality I have a question where can I find information about new Sinch cloud CC releases and roadmaps? Will this information be also available in SAP Support Portal for...