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Assuming no active conversation in place, if you are to send a message to your users within a customer care session then you can use both templated as well as non-templated message. The delivery of the first message will start a new user initiated conversation and you will be billed accordingly.


Learn more about how you can use the Sinch WhatsApp Business API to send messages easily and securely.

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Last update:
‎04-20-2022 02:44 AM
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