Sinch Solutions Onboarding

[Shahzad_Ismail]

The Sinch Solutions team provides Onboarding on the following regions and products:   

• APAC - WhatsApp (Wavy Campaigns) 
• EMEA - WhatsApp (Wavy Campaigns)  
• North American - WhatsApp (Wavy Campaigns) 
• Latin America - WhatsApp (Wavy Campaigns), Chatlayer, SMS (Wavy Campaigns), Contact Pro. 

To learn how to request a WhatsApp account from the Sinch Solutions team, watch the video :

Please be aware of all the necessary information required and provide this requested info as soon as possible.

The detailed steps to onboard WhatsApp are outlined below: 

Step 1 - Register on the platform 

• Access: Customer Service Global - Jira Service Management (atlassian.net)  

• Click on Sign up option and register a valid email;  

• Click on Send link;  

• Go to your registered email inbox and accept the invitation sent to you;  

• Set up a name for your account and a password.  

After successful registration, you can access Customer Service Global to generate your request. 

Step 2 - Select and fill in the form 

• Access Customer Service Global - Jira Service Management. Generating a request is simple - select the solution you need help with from the menu and complete the: WhatsApp account request form.

Step 3 - Accept the privacy policies 

• Once you have completed all the information in the form, you must accept the "Privacy Policy" by checking the box and clicking Send. 

Step 4 - The ticket is generated 

• A ticket number is immediately generated, which you can use to manage and follow up on your request.