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Sinch Contact Center Restful Contact Management Interface (CMI) API

Shahzad_Ismail
Community Manager
Community Manager

The Sinch Contact Center Restful Contact Management Interface (CMI) API shows the operational interface for Contact Center provides data of contacts and their content.

 

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
2 REPLIES 2

abdoamni
Occasional Contributor

Hi Shahzad,

I tried to consume the API but it gives error >> Error: connect ETIMEDOUT 3.125.68.105:80

API: GET http://cc365-<hosting area>.sapcctr.com/<Tenant Name>/RI/cmi/callbacks?customerNumber=*<number>.

 

Please advise

Hi,

 

It's a bit difficult to say what might be the reason for this. Could you please contact Customer Support at https://jira.digitalinterconnect.com/servicedesk/customer/portal/35 so we can have a look at the situation in your environment. In case you haven't registered for the portal, you can do so at https://jira.digitalinterconnect.com/servicedesk/customer/portal/3/user/signup. Thank you!

 

Best Regards,
Niina