AskFrank is an intelligent question-answering search engine. You can ask AskFrank any question and point him towards a knowledge base and he will find the answer for you. AskFrank is not only be a search box on your website to search your FAQs but it can also search any text document or website.
AskFrank neatly integrates with tools like:
- Chatlayer using the AskFrank Chatlayer Add-on - Frank can handle the questions your chatbot doesn't know and create a better bot experience for your customers.
- Contact Pro using the AskFrank ContactPro Add-on - Frank can suggest responses, route messages and assist first and second-line agents by searching your knowledge database.
Instead of working with keywords like other search engines, Frank searches content based on the subject and the meaning. This means that even if you don't know the right keywords you will still find what you are looking for.
Learn more about AskFrank.