RCS is an alternative to SMS and has many similar features to common chat apps such as WhatsApp, Facebook Messenger and Viber, including:
sending high resolution photos and videos
What are the benefits of RCS
No app to download
Most Android devices are now shipping with Google Messages as the default messaging app, meaning customers don’t need to download a new app to start using RCS.
Increase trust with customers by using a verified sender and engage with them.
RCS is proven to increase customer engagement using compelling, branded conversations. Unlike SMS, businesses can use rich features such as suggested replies, image carousels and contextual actions to personalise interactions.
Provide your customers with predefined options so they can tap a button rather than having to type a response.
Identify who has seen your messages so you can better inform future engagements.
Enhance messages with rich image carousels, each card having its own suggested actions.
No RCS? No problems! Sinch have developed a unique fallback experience that allows all customers, regardless of device or messaging app, to receive RCS Messages.