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RCS is an alternative to SMS and has many similar features to common chat apps such as WhatsApp, Facebook Messenger and Viber, including:

  • live chat
  • sending high resolution photos and videos
  • group chat
  • tying indicators
  • read receipts.

What are the benefits of RCS


No app to download

Most Android devices are now shipping with Google Messages as the default messaging app, meaning customers don’t need to download a new app to start using RCS.

Verified Sender

Increase trust with customers by using a verified sender and engage with them.

Increased engagement

RCS is proven to increase customer engagement using compelling, branded conversations. Unlike SMS, businesses can use rich features such as suggested replies, image carousels and contextual actions to personalise interactions.

Suggested actions

Provide your customers with predefined options so they can tap a button rather than having to type a response.

Display reports

Identify who has seen your messages so you can better inform future engagements.


Enhance messages with rich image carousels, each card having its own suggested actions.

Fallback options

No RCS? No problems! Sinch have developed a unique fallback experience that allows all customers, regardless of device or messaging app, to receive RCS Messages.


For more information on RCS, visit the Sinch RCS product page.

Version history
Last update:
‎05-20-2021 02:28 AM
Updated by: