RCS is an alternative to SMS and has many similar features to common chat apps such as WhatsApp, Facebook Messenger and Viber, including:
What are the benefits of RCS
No app to download |
Most Android devices are now shipping with Google Messages as the default messaging app, meaning customers don’t need to download a new app to start using RCS. |
Verified Sender |
Increase trust with customers by using a verified sender and engage with them. |
Increased engagement |
RCS is proven to increase customer engagement using compelling, branded conversations. Unlike SMS, businesses can use rich features such as suggested replies, image carousels and contextual actions to personalise interactions. |
Suggested actions |
Provide your customers with predefined options so they can tap a button rather than having to type a response. |
Display reports |
Identify who has seen your messages so you can better inform future engagements. |
Carousels |
Enhance messages with rich image carousels, each card having its own suggested actions. |
Fallback options |
No RCS? No problems! Sinch have developed a unique fallback experience that allows all customers, regardless of device or messaging app, to receive RCS Messages. |
For more information on RCS, visit the Sinch RCS product page.