On June 9, 2025, the Customer Administration Portal will be updated with enhancements and fixes.
Updates
2FA Support for UCaaS Customer Administration Portal logins
The Customer Administration Portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.
To enable this feature, login to your Customer Administration Portal. In the upper left just to the right of the logo is your account info. Click the drop-down arrow next to your name and click Account.
Next, scroll down to new Two Factor Authentication section, move the slider from Disable to Enable.
Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.
The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.
The next time you log into the Customer Administration Portal, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the entry for your login. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.
Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.
Auto Attendant Transfer to Operator Update
Fixed an issue with Auto Attendant menus where if "Transfer to Operator" was selected but then the transfer destination was set to *55extn, subsequent viewing of the Auto Attendant settings would show this as "Transfer to Specific Mailbox" instead. This will now correctly show "Transfer to Operator".
Improved fax quality for cover pages
Improvements have been made to increase the quality of transmitted fax cover pages.
Fixed a minor issue with the large-port Grandstream ATA UI
Fixed an issue where the large-port Grandstream ATA line assignment UI was showing some extensions available to assign even if the device was assigned to a location with no services.
Fixed minor issue with Auto Attendant submenu changes
Under specific conditions, adding a "Transfer to Submenu" option, then disabling it, will cause all "Transfer Without Prompt" options to show as "Transfer With Prompt". This has been fixed.
