Product changes and fixes for Atlas
On June 9 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
New email notification for unprovisioned E911 calls
A new feature is being added to provide emails to you for any calls your users make to E911 that do not have an address provisioned. This is most common for customers using SIP Trunking where the E911 service is not properly configured within the customer’s premise PBX. A new E911 Contact will be added to Partner Setup->Contacts.
This contact will receive an email for any unprovisioned E911 call and will contain the phone number the call was placed from and the customer account the number is on. When you receive these, please reach out to the customer to help them get their PBX configured correctly. Unprovisioned E911 calls go to a central call center instead of the local PSAP.
Fixed issue with add-ons for Cloud Business Fax
Fixed an issue where if a partner only had Cloud Business Fax services enabled in Partner Setup, then add-on sales orders would show no services available to add.
Fixed issue with editing the time zone for users
When editing the time zone of an existing user, a user could choose “Please Select a Time Zone” as an option and save the change. This has been fixed.
Fixed issue with LNP Account Number field validation
Fixed an issue when entering an LNP order where the field length of the Account Number was not being validated. An error will now be shown.
Port orders placed in Atlas for Operator Connect and others will now use the correct account for porting
For products like Operator Connect, port orders that were placed in Atlas instead of the Customer portal were being placed on the wrong account. This has been fixed.
Fixed an issue affecting Enterprise SIP Trunking toll free port orders
Fixed an issue in Enterprise SIP Trunking that was allowing a toll free port-in order to be placed when no toll free routing labels had been created yet.
