Product changes and fixes for Atlas
On July 31 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
Significant improvements to customer loading time
We’ve made some significant performance improvements to Atlas to help improve load times on the Customer’s tab and additionally, when loading a specific customer.
In doing so, we have changed what information we show for each customer.
The following changes are being applied:
- Each customer account now appears on a single row of information. This significantly reduces the number of pages needed to display customer data, making it much easier to find specific accounts. With fewer rows to sift through, search results for a customer will now fit on one page.
- The Address column has been removed from being displayed. The address shown in the column was the primary address regardless of where each user was located. Removing this helps reduce the amount of data to load, improving response times.
Moving Forward:
You can now search for a customer directly from the Customers tab using any of the following criteria: Company Name, Email Address, Primary Contact's First and Last Name, Primary Contact Phone Number, or Customer Status.
- To locate a customer based on seat-level information (such as an End User’s First/Last Name or Phone Number), please use the Assigned Number Lookup tool found under the Tools menu. This feature will identify the associated customer and provide a direct link to their customer account page if a match is found. Larger customer accounts also load more quickly letting you help your customers faster.
UCaaS
Update to moving locations for the Secure Voice service
Changing locations on the Secure Voice service now requires that the service be unassigned from the user prior to the location change.
