Product changes and fixes for Atlas
On December 8 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates - UCaaS
Customer Name now part of Default Shipping Address
When an equipment order is shipped, the address information passed to the shipper includes the customer name, along with the shipping address. Partners can set one or more default shipping addresses to use on their orders, but the customer name used on the shipping order is still the customer name used in the Sales Order. This release adds a Company Name field to the default shipping addresses so you can override this behavior.
Initially, this new field is blank so the shipping address behavior will remain as is. If you are using your address as the default shipping address so you can stage devices before taking them to customer sites, but sometimes the UPS or FedEx driver sees the company name and takes the shipment to the end customer instead, this will help prevent that since the full shipping information on the label can be set in the defaults now.
Fixed issue when changing an Atlas user to a channel partner agent
Fixed an issue that caused an Atlas user account to be stuck to a specific channel partner. This would happen if the user was updated to a Channel Partner Agent and assigned to a specific channel partner and saved. If you then tried to change the user back to a different type like a regular Atlas user, the user would continue to show in User Management only when filtered under the channel partner agent they were originally assigned to.
Fixed minor issue with resending an activation email to an inactive Atlas user
Fixed an issue where a success message was not displayed when trying to resend an activation email to an Atlas user that had not created their account yet. The email was still being sent but there was no confirmation message that the email was actually sent.
