Call is not getting initiated in terminated state.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2023
04:43 AM
- last edited on
03-24-2023
02:40 AM
by
Shahzad_Ismail
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-23-2023 05:39 AM
Hi Himanshu,
Sorry to hear you are having issues,
Please ensure you are
- Using the latest SDK https://developers.sinch.com/docs/in-app-calling/sdk-downloads/
- Set up push correctly for iOS https://developers.sinch.com/docs/in-app-calling/ios/push-notifications-callkit/
- Have tested the functionality with our sample applications included with the SDK. In this case SinchCallKit
Top Tips
Check the debug area / Console in XCode for the incoming push payload. (example below)
2023-03-23 13:25:20.162672+0100 SinchCallKit[336:7799] [AppDelegate] didReceiveIncomingPushWithPayload: {
aps = {
alert = {
"loc-key" = "SIN_INCOMING_CALL";
};
};
sin = "{\"domain\":\"mxp\",\"flags\":0,\"public_headers\":{},\"session_id\":\"XXXXXXXXX-F4E9-XXXX-BE44-XXXXXXXXXXX\",\"timestamp\":1679574319,\"type\":1,\"user_id\":\"test_user\",\"version\":4}";
}
2023-03-23 13:25:20.162733+0100 SinchCallKit[336:7795] [push] -[PKPushRegistry pushRegistry:didReceiveIncomingPushWithPayload:forType:withCompletionHandler:]
2023-03-23 13:25:20.163340+0100 SinchCallKit[336:7799] [SINCallKitMediator] reportNewIncomingCallToCallKit: ckid:XXXXXXXXX-D3FE-XXXX-97DD-XXXXXXXXXXXXX callId:XXXXXXXXXX-F4E9-XXXXX-BE44-XXXXXXXXXXXXXX
2023-03-23 13:25:20.189542+0100 SinchCallKit[336:7634] [AppDelegate] handlePushNotification -> createClientIfNeeded()
Should you face further issues and require more clarification, may I suggest you open a ticket via our portal: https://tickets.sinch.com/plugins/servlet/desk/portal/31.
Please include call-ids so we can troubleshoot in detail for you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-30-2023 02:13 AM
Hi Himanshu,
If the above information helped you solve your issue - please mark the response above as an Accepted Solution by clicking the Accept as Solution button below the above post.
Thanks and kind regards,
Head of Knowledge Management and Community Engagement, Sinch
