To sign out, click the user icon at the top right corner 
If you have active conversations, the application verifies that you want to end the conversations and sign out:
To continue working in the application, click Cancel. To sign out, click Sign Out and you will be directed to the Agent Workspace login page. Note: If you sign out and end a conversation, you will not be able to return to it unless the customer sends a new message. The new message will end up in the queue again.
