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The Sinch Customer Dashboard (www. uses 2FA (two factor authentication/one-time pass codes) to authenticate all user logins. All customers logging in to the customer dashboard  using their mobile phone must use 2FA:

  • Any user who tries to log in to will get a 2FA one-time PIN code sent to the mobile device linked to their account.
  • The user must enter this one-time PIN on the login screen, in order to complete the login process and get access to any customer data and portal pages
  • Users who do not have a verified mobile phone registered on their user profile, will be mandated to do so (see instructions below) or else will not be allowed to log in.


Registering a new mobile number in your profile


To register a new mobile number in your profile:


  1. Log in to the Sinch Customer Dashboard and click on the user profile icon in the top right corner (1) and then click your avatar icon (2):



  1. Your User Profile page is displayed:

    DashboardUserProfilePage NewNumber1.jpgClick VERIFY PHONE NUMBER.
  1. The Phone number dialog is displayed:

    Enter your mobile number in the Phone number field and click VERIFY to verify your new phone number:

    We will send a verification code to your mobile number. Enter the code in the Verification code field and click VERIFY.
  1. Once the number has been verified your new number is ready to be used, it will be displayed in the phone number section of your profile page:



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Last update:
‎09-06-2022 10:10 AM
Updated by: