article What message features are supported by Sinch's WhatsApp services? in WhatsApp https://community.sinch.com/t5/WhatsApp/What-message-features-are-supported-by-Sinch-s-WhatsApp-services/ta-p/9320 <DIV class="lia-message-template-content-zone"> <P><EM><STRONG>Note:</STRONG>&nbsp;As of September 30, 2023, the standalone WhatsApp API is no longer supported. New customers must use, and existing customers must migrate to, the <A title="WhatsApp channel of Conversation API" href="https://developers.sinch.com/docs/conversation/channel-support/whatsapp" target="_blank" rel="noopener">WhatsApp channel</A>&nbsp;of the <A title="Conversation API" href="https://www.sinch.com/products/apis/messaging/conversation-api/" target="_blank" rel="noopener">Conversation API</A>. </EM></P> <P>&nbsp;</P> <P>The table below illustrates the WhatsApp features that are supported by the WhatsApp channel of the Conversation AP.</P> <P>&nbsp;</P> <TABLE style="width: 100%;" width="99.85714285714286%"> <TBODY> <TR> <TD width="47.85714285714286%" height="91px" style="background-color: #007171; width: 33px;"> <P><FONT color="#FFFFFF"><STRONG>Outbound Message (Mobile Terminated) Features</STRONG></FONT></P> </TD> <TD width="52%" height="91px" class="lia-align-center" style="background-color: #007171; width: 33px;"> <P><FONT color="#FFFFFF"><STRONG>Sinch Conversation API + WhatsApp</STRONG></FONT></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Text Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Audio Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="31px" style="width: 33px; background-color: white;"> <P>Document Messages</P> </TD> <TD width="52%" height="31px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Image Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Video Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Location Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Template Messages with Text</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Image</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: white;"> <P>Template Messages with Video</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Document</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: white;"> <P>Template Messages with Buttons</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Location</P> </TD> <TD width="52%" height="57px" style="width: 33px; background-color: #fafafa;"> <P class="lia-align-center"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Sticker Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Sending Contacts (non-template message)</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Interactive List Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Dynamic Reply Buttons</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></TD> </TR> <TR> <TD width="47.85714285714286%" height="61px" style="width: 33px; background-color: white;"> <P>Interactive Single-Product Message (Product Catalog)</P> </TD> <TD width="52%" height="61px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="62px" style="width: 33px; background-color: #fafafa;"> <P>Interactive Multi-Product Message (Product Catalog)</P> </TD> <TD width="52%" height="62px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="30px" style="width: 33px; background-color: white;"> <P>Meta Cloud API</P> </TD> <TD width="52%" height="30px" style="width: 33px; background-color: white;"> <P class="lia-align-center"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>WhatsApp Flows</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P><EM><A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="nofollow noopener noreferrer">Learn more about the Sinch WhatsApp Business API</A>.</EM></P> </DIV> Tue, 16 Jul 2024 21:52:48 GMT Sam_Williams 2024-07-16T21:52:48Z What message features are supported by Sinch's WhatsApp services? https://community.sinch.com/t5/WhatsApp/What-message-features-are-supported-by-Sinch-s-WhatsApp-services/ta-p/9320 <DIV class="lia-message-template-content-zone"> <P><EM><STRONG>Note:</STRONG>&nbsp;As of September 30, 2023, the standalone WhatsApp API is no longer supported. New customers must use, and existing customers must migrate to, the <A title="WhatsApp channel of Conversation API" href="https://developers.sinch.com/docs/conversation/channel-support/whatsapp" target="_blank" rel="noopener">WhatsApp channel</A>&nbsp;of the <A title="Conversation API" href="https://www.sinch.com/products/apis/messaging/conversation-api/" target="_blank" rel="noopener">Conversation API</A>. </EM></P> <P>&nbsp;</P> <P>The table below illustrates the WhatsApp features that are supported by the WhatsApp channel of the Conversation AP.</P> <P>&nbsp;</P> <TABLE style="width: 100%;" width="99.85714285714286%"> <TBODY> <TR> <TD width="47.85714285714286%" height="91px" style="background-color: #007171; width: 33px;"> <P><FONT color="#FFFFFF"><STRONG>Outbound Message (Mobile Terminated) Features</STRONG></FONT></P> </TD> <TD width="52%" height="91px" class="lia-align-center" style="background-color: #007171; width: 33px;"> <P><FONT color="#FFFFFF"><STRONG>Sinch Conversation API + WhatsApp</STRONG></FONT></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Text Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Audio Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="31px" style="width: 33px; background-color: white;"> <P>Document Messages</P> </TD> <TD width="52%" height="31px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Image Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Video Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Location Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Template Messages with Text</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Image</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: white;"> <P>Template Messages with Video</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Document</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: white;"> <P>Template Messages with Buttons</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Template Messages with Location</P> </TD> <TD width="52%" height="57px" style="width: 33px; background-color: #fafafa;"> <P class="lia-align-center"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Sticker Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="57px" style="width: 33px; background-color: #fafafa;"> <P>Sending Contacts (non-template message)</P> </TD> <TD width="52%" height="57px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: white;"> <P>Interactive List Messages</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>Dynamic Reply Buttons</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></TD> </TR> <TR> <TD width="47.85714285714286%" height="61px" style="width: 33px; background-color: white;"> <P>Interactive Single-Product Message (Product Catalog)</P> </TD> <TD width="52%" height="61px" class="lia-align-center" style="width: 33px; background-color: white;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="62px" style="width: 33px; background-color: #fafafa;"> <P>Interactive Multi-Product Message (Product Catalog)</P> </TD> <TD width="52%" height="62px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="30px" style="width: 33px; background-color: white;"> <P>Meta Cloud API</P> </TD> <TD width="52%" height="30px" style="width: 33px; background-color: white;"> <P class="lia-align-center"><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> <TR> <TD width="47.85714285714286%" height="32px" style="width: 33px; background-color: #fafafa;"> <P>WhatsApp Flows</P> </TD> <TD width="52%" height="32px" class="lia-align-center" style="width: 33px; background-color: #fafafa;"> <P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span></P> </TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P><EM><A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="nofollow noopener noreferrer">Learn more about the Sinch WhatsApp Business API</A>.</EM></P> </DIV> Tue, 16 Jul 2024 21:52:48 GMT https://community.sinch.com/t5/WhatsApp/What-message-features-are-supported-by-Sinch-s-WhatsApp-services/ta-p/9320 Sam_Williams 2024-07-16T21:52:48Z