https://community.sinch.com/t5/WhatsApp/What-category-of-template-should-I-use-to-send-promotional/ta-p/9319 <DIV class="lia-message-template-content-zone"> <P>In order for you (the business) to send messages outside of a <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">customer care session</A>, you must use an <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">approved template</A>. If the template is to be used to send <A href="https://community.sinch.com/t5/WhatsApp/Can-I-use-WhatsApp-to-send-promotional-messages/ta-p/9289" target="_blank" rel="noopener">promotional messages</A>, select the <STRONG>Marketing</STRONG>&nbsp;category when creating the template. Also, make sure the content of your message conforms to the&nbsp;<A href="https://www.whatsapp.com/legal/commerce-policy/" target="_blank" rel="nofollow noopener noreferrer">WhatsApp Commerce Policy</A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><STRONG><EM>Note:&nbsp;</EM></STRONG><EM>When communicating with an end-user during a customer care session, you can send promotional content <A href="https://community.sinch.com/t5/WhatsApp/Can-I-use-non-approved-templates-to-send-promotional-messages/ta-p/9290" target="_blank" rel="noopener">without using an approved template</A>.</EM></P> <P>&nbsp;</P> <P><EM><A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="nofollow noopener noreferrer">Learn more about the Sinch WhatsApp Business API</A>.</EM></P> </DIV> Mon, 03 Apr 2023 21:13:10 GMT Sam_Williams 2023-04-03T21:13:10Z https://community.sinch.com/t5/WhatsApp/What-category-of-template-should-I-use-to-send-promotional/ta-p/9319 <DIV class="lia-message-template-content-zone"> <P>In order for you (the business) to send messages outside of a <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">customer care session</A>, you must use an <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">approved template</A>. If the template is to be used to send <A href="https://community.sinch.com/t5/WhatsApp/Can-I-use-WhatsApp-to-send-promotional-messages/ta-p/9289" target="_blank" rel="noopener">promotional messages</A>, select the <STRONG>Marketing</STRONG>&nbsp;category when creating the template. Also, make sure the content of your message conforms to the&nbsp;<A href="https://www.whatsapp.com/legal/commerce-policy/" target="_blank" rel="nofollow noopener noreferrer">WhatsApp Commerce Policy</A><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><STRONG><EM>Note:&nbsp;</EM></STRONG><EM>When communicating with an end-user during a customer care session, you can send promotional content <A href="https://community.sinch.com/t5/WhatsApp/Can-I-use-non-approved-templates-to-send-promotional-messages/ta-p/9290" target="_blank" rel="noopener">without using an approved template</A>.</EM></P> <P>&nbsp;</P> <P><EM><A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="nofollow noopener noreferrer">Learn more about the Sinch WhatsApp Business API</A>.</EM></P> </DIV> Mon, 03 Apr 2023 21:13:10 GMT https://community.sinch.com/t5/WhatsApp/What-category-of-template-should-I-use-to-send-promotional/ta-p/9319 Sam_Williams 2023-04-03T21:13:10Z