https://community.sinch.com/t5/WhatsApp/Why-must-the-user-Opt-In-to-receive-WhatsApp-messages/ta-p/6877 <DIV class="lia-message-template-content-zone"> <P>Before you can message a customer using WhatsApp, you must collect their opt-In (i.e. consent) to comply with both WhatsApp requirements and GDPR regulations.&nbsp; This can be done via Online, SMS, Email etc.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><STRONG><EM>Note:</EM></STRONG><EM> As of <A title="Opt-in update November 2024" href="https://developers.facebook.com/docs/whatsapp/overview/getting-opt-in/" target="_blank" rel="noopener">November 2024</A>, you no longer have to specify that messages will be sent via WhatsApp when collecting opt-ins. <U>You must still collect the recipient's mobile phone number and consent to receive subsequent messages prior to messaging them</U>. However, you no longer have to specify that the messages will be sent using WhatsApp.</EM></P> <P>&nbsp;</P> <P>Please refer to the&nbsp;<A href="https://community.sinch.com/t5/WhatsApp/Why-must-the-user-Opt-In-to-receive-WhatsApp-messages/ta-p/6877?attachment-id=1237" target="_self">WhatsApp Opt-in Examples</A> document for various opt-in examples.</P> <P>&nbsp;</P> <P><EM>Learn how you can send WhatsApp messages to your customers easily and securely using the <A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="noopener">Sinch WhatsApp Business API</A>.</EM></P> </DIV> Tue, 17 Dec 2024 22:15:02 GMT Tauben_Tenty 2024-12-17T22:15:02Z https://community.sinch.com/t5/WhatsApp/Why-must-the-user-Opt-In-to-receive-WhatsApp-messages/ta-p/6877 <DIV class="lia-message-template-content-zone"> <P>Before you can message a customer using WhatsApp, you must collect their opt-In (i.e. consent) to comply with both WhatsApp requirements and GDPR regulations.&nbsp; This can be done via Online, SMS, Email etc.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><STRONG><EM>Note:</EM></STRONG><EM> As of <A title="Opt-in update November 2024" href="https://developers.facebook.com/docs/whatsapp/overview/getting-opt-in/" target="_blank" rel="noopener">November 2024</A>, you no longer have to specify that messages will be sent via WhatsApp when collecting opt-ins. <U>You must still collect the recipient's mobile phone number and consent to receive subsequent messages prior to messaging them</U>. However, you no longer have to specify that the messages will be sent using WhatsApp.</EM></P> <P>&nbsp;</P> <P>Please refer to the&nbsp;<A href="https://community.sinch.com/t5/WhatsApp/Why-must-the-user-Opt-In-to-receive-WhatsApp-messages/ta-p/6877?attachment-id=1237" target="_self">WhatsApp Opt-in Examples</A> document for various opt-in examples.</P> <P>&nbsp;</P> <P><EM>Learn how you can send WhatsApp messages to your customers easily and securely using the <A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="noopener">Sinch WhatsApp Business API</A>.</EM></P> </DIV> Tue, 17 Dec 2024 22:15:02 GMT https://community.sinch.com/t5/WhatsApp/Why-must-the-user-Opt-In-to-receive-WhatsApp-messages/ta-p/6877 Tauben_Tenty 2024-12-17T22:15:02Z