https://community.sinch.com/t5/WhatsApp/What-does-quot-Included-Template-Message-Definitions-quot-mean/ta-p/6850 <DIV class="lia-message-template-content-zone"> <P>A business can send messages outside of an active customer service window by using a template message. Template messages can only be sent using a predefined <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">message template</A>. WhatsApp template messages belong to one of three categories, each with a corresponding template type and <A title="pricing structure" href="https://developers.facebook.com/docs/whatsapp/pricing" target="_blank" rel="noopener">pricing structure</A>:&nbsp;<STRONG>utility</STRONG>,&nbsp;<STRONG>authentication</STRONG>, or&nbsp;<STRONG>marketing</STRONG>.</P> <P>&nbsp;</P> <P>Sinch registers these message templates with WhatsApp for approval. Once the message template has been <A title="Why message templates are necessary" href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">approved by WhatsApp</A>, the client can dispatch them using the API.</P> <P>&nbsp;</P> <P>Each message template can include personalization variables, which are defined in the onboarding worksheet.</P> <P>&nbsp;</P> <P><EM><A title="More information on WhatsApp template messages and the Conversation API" href="https://developers.sinch.com/docs/conversation/channel-support/whatsapp/template-support/" target="_blank" rel="noopener">More information on WhatsApp template messages and the Conversation API</A></EM></P> </DIV> Thu, 16 Jul 2026 05:31:08 GMT Tauben_Tenty 2026-07-16T05:31:08Z https://community.sinch.com/t5/WhatsApp/What-does-quot-Included-Template-Message-Definitions-quot-mean/ta-p/6850 <DIV class="lia-message-template-content-zone"> <P>A business can send messages outside of an active customer service window by using a template message. Template messages can only be sent using a predefined <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">message template</A>. WhatsApp template messages belong to one of three categories, each with a corresponding template type and <A title="pricing structure" href="https://developers.facebook.com/docs/whatsapp/pricing" target="_blank" rel="noopener">pricing structure</A>:&nbsp;<STRONG>utility</STRONG>,&nbsp;<STRONG>authentication</STRONG>, or&nbsp;<STRONG>marketing</STRONG>.</P> <P>&nbsp;</P> <P>Sinch registers these message templates with WhatsApp for approval. Once the message template has been <A title="Why message templates are necessary" href="https://community.sinch.com/t5/WhatsApp/What-is-a-message-template-and-why-are-they-necessary/ta-p/6857" target="_blank" rel="noopener">approved by WhatsApp</A>, the client can dispatch them using the API.</P> <P>&nbsp;</P> <P>Each message template can include personalization variables, which are defined in the onboarding worksheet.</P> <P>&nbsp;</P> <P><EM><A title="More information on WhatsApp template messages and the Conversation API" href="https://developers.sinch.com/docs/conversation/channel-support/whatsapp/template-support/" target="_blank" rel="noopener">More information on WhatsApp template messages and the Conversation API</A></EM></P> </DIV> Thu, 16 Jul 2026 05:31:08 GMT https://community.sinch.com/t5/WhatsApp/What-does-quot-Included-Template-Message-Definitions-quot-mean/ta-p/6850 Tauben_Tenty 2026-07-16T05:31:08Z