https://community.sinch.com/t5/WhatsApp/How-long-does-a-WhatsApp-customer-service-window-last/ta-p/6847 <DIV class="lia-message-template-content-zone"> <P>If a customer sends your business a message, a 24-hour <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">customer service window</A>&nbsp;begins. During this 24-hour period, your business can send non-templated messages and&nbsp;<STRONG>utility</STRONG>&nbsp;template messages without incurring a cost.</P> <P>&nbsp;</P> <P><STRONG>Marketing</STRONG> and&nbsp;<STRONG>authentication</STRONG> template messages will be charged based on their category, regardless of whether they are sent within a customer service window. Note that, if sent outside of a customer service window,&nbsp;<STRONG>utility</STRONG> messages will also be charged.</P> <P>&nbsp;</P> <P>For more information on customer service windows,&nbsp;<A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">click here</A>.</P> <P>&nbsp;</P> <P><EM>Learn more about how you can use the <A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="noopener">Sinch WhatsApp Business API</A> to send messages easily and securely.</EM></P> </DIV> Fri, 11 Jul 2025 21:33:45 GMT Tauben_Tenty 2025-07-11T21:33:45Z https://community.sinch.com/t5/WhatsApp/How-long-does-a-WhatsApp-customer-service-window-last/ta-p/6847 <DIV class="lia-message-template-content-zone"> <P>If a customer sends your business a message, a 24-hour <A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">customer service window</A>&nbsp;begins. During this 24-hour period, your business can send non-templated messages and&nbsp;<STRONG>utility</STRONG>&nbsp;template messages without incurring a cost.</P> <P>&nbsp;</P> <P><STRONG>Marketing</STRONG> and&nbsp;<STRONG>authentication</STRONG> template messages will be charged based on their category, regardless of whether they are sent within a customer service window. Note that, if sent outside of a customer service window,&nbsp;<STRONG>utility</STRONG> messages will also be charged.</P> <P>&nbsp;</P> <P>For more information on customer service windows,&nbsp;<A href="https://community.sinch.com/t5/WhatsApp/What-is-a-Customer-Care-Session/ta-p/6858" target="_blank" rel="noopener">click here</A>.</P> <P>&nbsp;</P> <P><EM>Learn more about how you can use the <A href="https://www.sinch.com/products/apis/messaging/whatsapp/" target="_blank" rel="noopener">Sinch WhatsApp Business API</A> to send messages easily and securely.</EM></P> </DIV> Fri, 11 Jul 2025 21:33:45 GMT https://community.sinch.com/t5/WhatsApp/How-long-does-a-WhatsApp-customer-service-window-last/ta-p/6847 Tauben_Tenty 2025-07-11T21:33:45Z