https://community.sinch.com/t5/WhatsApp/What-are-Free-Entry-Point-windows/ta-p/19955 <DIV class="lia-message-template-content-zone"> <P>If an end-user responds to one of your ads in the iOS or Android WhatsApp app by using a click to WhatsApp ad button, a <A title="customer service window" href="https://community.sinch.com/t5/tkb/workflowpage/tkb-id/WhatsApp/article-id/22" target="_blank" rel="noopener">customer service window</A> is opened. If you respond to the end-user within that 24-hour customer service window, a 7 day Free Entry Point window is created.</P> <P>&nbsp;</P> <P>Meta will waive its fees for any messages (including template messages and free form/service messages) you send to this end-user during the Free Entry Point window. Note that Sinch's fees will still apply to each message.</P> <P>&nbsp;</P> <P><EM>Click&nbsp;<A href="https://www.sinch.com/products/apis/messaging/whatsapp/" rel="noopener noreferrer" target="_blank">here</A>&nbsp;for more information about the Sinch WhatsApp Business API.</EM></P> </DIV> Wed, 30 Sep 2026 18:08:52 GMT Sam_Williams 2026-09-30T18:08:52Z https://community.sinch.com/t5/WhatsApp/What-are-Free-Entry-Point-windows/ta-p/19955 <DIV class="lia-message-template-content-zone"> <P>If an end-user responds to one of your ads in the iOS or Android WhatsApp app by using a click to WhatsApp ad button, a <A title="customer service window" href="https://community.sinch.com/t5/tkb/workflowpage/tkb-id/WhatsApp/article-id/22" target="_blank" rel="noopener">customer service window</A> is opened. If you respond to the end-user within that 24-hour customer service window, a 7 day Free Entry Point window is created.</P> <P>&nbsp;</P> <P>Meta will waive its fees for any messages (including template messages and free form/service messages) you send to this end-user during the Free Entry Point window. Note that Sinch's fees will still apply to each message.</P> <P>&nbsp;</P> <P><EM>Click&nbsp;<A href="https://www.sinch.com/products/apis/messaging/whatsapp/" rel="noopener noreferrer" target="_blank">here</A>&nbsp;for more information about the Sinch WhatsApp Business API.</EM></P> </DIV> Wed, 30 Sep 2026 18:08:52 GMT https://community.sinch.com/t5/WhatsApp/What-are-Free-Entry-Point-windows/ta-p/19955 Sam_Williams 2026-09-30T18:08:52Z