article How do I set up call forwarding? in Voice API

article How do I set up call forwarding? in Voice API https://community.sinch.com/t5/Voice-API/How-do-I-set-up-call-forwarding/ta-p/16004 <DIV class="lia-message-template-content-zone"> <P>You can quickly and easily set up call forwarding functionality in your <A href="https://dashboard.sinch.com/voice/apps/" target="_blank" rel="noopener">Sinch Build Dashboard</A>.</P> <P> </P> <P>In the Voice app in which you want to enable call forwarding, navigate to the app <STRONG>Settings</STRONG> and look in the <STRONG>Call forwarding</STRONG> section.</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="call-forwarding-settings.png" style="width: 890px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5282iF45A0ECDEF060ABF/image-size/large?v=v2&px=999" role="button" title="call-forwarding-settings.png" alt="call-forwarding-settings.png" /></span></P> <P> </P> <OL> <LI>To enable call forwarding on this app, select the <STRONG>Enabled</STRONG> option.<BR /><BR /></LI> <LI>The following options are available, depending on the desired behavior:<BR /> <UL> <LI>In the <STRONG>To</STRONG> field, enter the number to which you want to forward incoming calls in E.164 format.</LI> <LI>In the <STRONG>From</STRONG> field, select the number you want to be shown as calling from. This effectively masks the incoming call.</LI> <LI>If you want the incoming caller's number to be shown, select the <STRONG>Show caller's number</STRONG> option.</LI> <LI>If you want a message to be played for incoming calls before the call is forwarded, select the <STRONG>Add voice message</STRONG> option. <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="call-forwarding-settings-add-message.png" style="width: 868px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5283i48BE6097C1EEBD94/image-size/large?v=v2&px=999" role="button" title="call-forwarding-settings-add-message.png" alt="call-forwarding-settings-add-message.png" /></span></P> <P> </P> Enter the message you want to be played in the text field, and select the language you want to use in the drop-down.<BR /><BR /></LI> </UL> </LI> <LI>Click the <STRONG>SAVE</STRONG> to save your changes.</LI> </OL> <H3><BR />More information</H3> <P><BR />For more information about call forwarding, see <A href="https://community.sinch.com/t5/Voice-API/Call-Forwarding-Frequently-Asked-Questions/ta-p/13465" target="_blank" rel="noopener">Call Forwarding Frequently Asked Questions</A> .</P> </DIV> Tue, 04 Mar 2025 15:58:20 GMT Alex_Sberna 2025-03-04T15:58:20Z How do I set up call forwarding? https://community.sinch.com/t5/Voice-API/How-do-I-set-up-call-forwarding/ta-p/16004 <DIV class="lia-message-template-content-zone"> <P>You can quickly and easily set up call forwarding functionality in your <A href="https://dashboard.sinch.com/voice/apps/" target="_blank" rel="noopener">Sinch Build Dashboard</A>.</P> <P> </P> <P>In the Voice app in which you want to enable call forwarding, navigate to the app <STRONG>Settings</STRONG> and look in the <STRONG>Call forwarding</STRONG> section.</P> <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="call-forwarding-settings.png" style="width: 890px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5282iF45A0ECDEF060ABF/image-size/large?v=v2&px=999" role="button" title="call-forwarding-settings.png" alt="call-forwarding-settings.png" /></span></P> <P> </P> <OL> <LI>To enable call forwarding on this app, select the <STRONG>Enabled</STRONG> option.<BR /><BR /></LI> <LI>The following options are available, depending on the desired behavior:<BR /> <UL> <LI>In the <STRONG>To</STRONG> field, enter the number to which you want to forward incoming calls in E.164 format.</LI> <LI>In the <STRONG>From</STRONG> field, select the number you want to be shown as calling from. This effectively masks the incoming call.</LI> <LI>If you want the incoming caller's number to be shown, select the <STRONG>Show caller's number</STRONG> option.</LI> <LI>If you want a message to be played for incoming calls before the call is forwarded, select the <STRONG>Add voice message</STRONG> option. <P> </P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="call-forwarding-settings-add-message.png" style="width: 868px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5283i48BE6097C1EEBD94/image-size/large?v=v2&px=999" role="button" title="call-forwarding-settings-add-message.png" alt="call-forwarding-settings-add-message.png" /></span></P> <P> </P> Enter the message you want to be played in the text field, and select the language you want to use in the drop-down.<BR /><BR /></LI> </UL> </LI> <LI>Click the <STRONG>SAVE</STRONG> to save your changes.</LI> </OL> <H3><BR />More information</H3> <P><BR />For more information about call forwarding, see <A href="https://community.sinch.com/t5/Voice-API/Call-Forwarding-Frequently-Asked-Questions/ta-p/13465" target="_blank" rel="noopener">Call Forwarding Frequently Asked Questions</A> .</P> </DIV> Tue, 04 Mar 2025 15:58:20 GMT https://community.sinch.com/t5/Voice-API/How-do-I-set-up-call-forwarding/ta-p/16004 Alex_Sberna 2025-03-04T15:58:20Z